Retailers say agentic AI is the best way to boost customer sales
Collaboration 2.0
MARCH 25, 2025
This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.
Retail: As peak season approaches, so does a perfect storm of supply chain challenges
OpenText Information Management
OCTOBER 31, 2024
For retail, it underscored an urgent need to address the escalating threat of natural disasters to global trade. A perfect storm of disruptions as retail’s peak season approaches Unfortunately, with peak season on the horizon, retailers are also navigating another perfect storm of potential supply chain disruptions.
Retail 
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Black Friday and Cyber Monday, crooks are already at work
Security Affairs
NOVEMBER 19, 2022
Other campaigns observed by the experts invited recipients to claim gift cards from popular retailers like Home Depot. In this case, the spam messages include links to fake online survey pages that have nothing to do with the retailer’s gift card.
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China-based Fangxiao group behind a long-running phishing campaign
Security Affairs
NOVEMBER 17, 2022
The sophisticated phishing campaign exploits the reputation of international brands and targets businesses in multiple industries, including retail, banking, travel, and energy. “The landing domain redirects users to a main survey domain.” The site can require up to three taps for a “win,” a high-value gift card.
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FBI warns of crooks targeting online shoppers during the holiday season
Security Affairs
NOVEMBER 25, 2021
Online surveys designed to steal personal information. Be wary of online retailers who use a free email service instead of a company email address. Post on social media posts, apparently shared by a known friend, offering vouchers, gift cards, freebies, and contests. Only purchase items from official, encryption-using websites.
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Global Scamdemic: Scams Become Number One Online Crime
Security Affairs
JUNE 10, 2021
In 2020, a multi-stage scam called Rabbit Hole targeted companies’ brands, primarily retail and online services. Users received a link from friends, via social media or in messengers with the request to take part in a competition, a promotional offer or a survey. On average, users visited 40,000 fraudulent websites every day.
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Retailers can tap into generative AI to enhance support for customers and employees
IBM Big Data Hub
DECEMBER 5, 2023
As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.
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Security Affairs newsletter Round 415 by Pierluigi Paganini – International edition
Security Affairs
APRIL 16, 2023
New Android malicious library Goldoson found in 60 apps +100M downloads Siemens Metaverse exposes sensitive corporate data CISA adds bugs in Android and Novi Survey to its Known Exploited Vulnerabilities catalog Volvo retailer leaks sensitive files A cyberattack on the Cornwall Community Hospital in Ontario is causing treatment delays Google fixed (..)
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Retailers Face Many Challenges, Data Security Doesn’t Have to be One of the Them
Thales Cloud Protection & Licensing
SEPTEMBER 24, 2019
Retailers and shoppers are leveraging and enjoying many benefits data sharing brings: loyalty programs, personalized experiences, easier product location and ordering, online shopping, mobile access and the list goes on. Unfortunately, this results in retailers as a top target for cyberattacks. Business is booming and data is flowing.
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Retailers increase cyber security spending, but attacks continue to rise
IT Governance
APRIL 3, 2019
The UK’s biggest retailers are spending more than ever on cyber security but are continuing to see an alarming rise in cyber attacks and data breaches due to the ever-evolving threat landscape, a report has found. Are retailers investing wisely? What are the biggest threats? Where can you start?
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78 Akamai Report: Credential stuffing attacks are a growing threat
Security Affairs
SEPTEMBER 25, 2018
Financial and retail sectors are the most targeted by hackers using this attack technique simply because it is easy for attackers to monetize their efforts by compromising customers’ accounts. ” This technique allows attackers to hide malicious logins within the normal traffic volumes.
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271 Retailers Make Big Strides In Offering Clear Unsubscribe Links
Dark Reading
NOVEMBER 30, 2018
Fifth annual Online Trust Alliance survey said retailers get good marks for offering clear unsubscribe links, using tools like SPF and DKIM and honoring unsubscribe requests.
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CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2)
CGI
FEBRUARY 27, 2020
CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2). In my first blog in this two-part series, I shared a key finding of The Global Treasurer’s Transaction Banking Survey (GTNews survey) for 2019—declining corporate client satisfaction.
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CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1)
CGI
FEBRUARY 18, 2020
CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1). The 2019 survey reveals corporate clients’ satisfaction level has dropped to the lowest recorded level and is below 50% for the first time, with only 49% of corporate clients rating their bankers as good or excellent.
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Security Affairs newsletter Round 435 by Pierluigi Paganini – International edition
Security Affairs
SEPTEMBER 3, 2023
Hacks QakBot, Quietly Removes Botnet Infections Under Siege: Rapid7-Observed Exploitation of Cisco ASA SSL VPNs Why is.US Being Used to Phish So Many of Us?
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Holiday Shopping Readiness: How is Retail Data Security Holding Up?
Thales Cloud Protection & Licensing
NOVEMBER 5, 2024
Holiday Shopping Readiness: How is Retail Data Security Holding Up? Retailers have been prepping for this season all year and are ready to provide a safe, secure, and seamless customer shopping experience. According to the National Retail Federation (NFR), retail sales during 2024 will grow between 2.5% trillion and $5.28
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The race for corporate banks to catch up with their retail peers
CGI
SEPTEMBER 17, 2019
The race for corporate banks to catch up with their retail peers. Corporate and transaction banks (CTBs) face the challenge of delivering services equivalent to those offered by their retail bank peers. Corporates, particularly large corporates, have not experienced the benefits of this evolution in retail banking.
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68 It’s time to think twice about retail loyalty programs
Thales Cloud Protection & Licensing
DECEMBER 11, 2018
As I was starting to write this blog, yet another retail program data breach occurred, for Marriott’s Starwood loyalty program. What I’d originally planned to write about was a topic that directly applies – why retailers of all stripes are not investing in data security. But none of these reasons rose to the top in retail.
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66 A Chief Security Concern for Executive Teams
Krebs on Security
DECEMBER 18, 2018
“Marketing and digital strategy roles drive top line revenue for firms—the latter is particularly important in retail and banking businesses as so much commerce moves online,” Conroy said. “Some companies are even moving the cybersecurity function to report up through the CFO,” Knight said.
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News alert: Beazley reports on how AI, new tech distract businesses as cyber risk intensifies
The Last Watchdog
JULY 13, 2023
About the Risk & Resilience research During January and February 2023, Beazley commissioned research company Opinion Matters to survey the opinions of over 2,000 business leaders and insurance buyers of businesses based in the UK, US, Canada and Singapore with international operations.
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Lotsy group targets Italian and Spanish-speaking users
Security Affairs
AUGUST 2, 2019
After researching and blocking these resources, Group-IB’s team discovered several other fake websites illegally using famous international brands, including Conad (Italian retail store), Target (International retail stores), Carrefour (international chain of hypermarkets) and many others. win,top,money,gratis etc.)
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Australia: Collection of biometric information via CCTV
DLA Piper Privacy Matters
JULY 25, 2022
Organisations, including retailers, may collect biometric information via CCTV for a variety of reasons, including to build profiles of the individuals entering their stores, identify returning shoppers or to identify specific individuals that have previously been removed from their premises. The OAIC’s full statement is available here.
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2024 Thales Global Data Threat Report: Trends in Financial Services
Thales Cloud Protection & Licensing
OCTOBER 14, 2024
Thales conducted a focused analysis drawn from its global 2024 Data Threat Report survey, centered on security and IT management professionals working for FinServ organizations to better understand the challenges these entities face in a rapidly shifting threat landscape.
MY TAKE: New ‘cyberthreat index’ shows SMBs cognizant of big risks, ill-prepared to deal with them
The Last Watchdog
MAY 2, 2019
A recent survey of more than 1,000 senior execs and IT professionals, called the AppRiver Cyberthreat Index for Business Survey, showed a high level of awareness among SMB officials that a cyberattack represents a potentially devastating operational risk. These stark realities are beginning to sink in.
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182 The GDPR: Everything you need to know about data controllers and data processors
IT Governance
NOVEMBER 14, 2018
For example, a marketing executive at a retailer hires a company to conduct a survey on shoppers’ browsing habits. The executive (and the retailer generally) is the data controller, and the company conducting the survey is the data processor. Sounds simple enough.
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Don’t let bad data drag you down: A retailer’s guide
Collibra
APRIL 11, 2023
Retail is a dynamic and competitive market. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail. This blog outlines what bad data means and how you can stop it from hurting your retail business.
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8 Ways to Protect Yourself against Scams on Black Friday and Cyber Monday
Adam Levin
NOVEMBER 23, 2020
A BBB survey conducted in August found that the majority of these scammed consumers made purchases for which they never received products. “Of Don’t click that link… According to the BBB survey, emails wasn’t the most common way scammers pilfered people’s pockets, but it does still happen. On top of that, 80.5%
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95 Collibra Catalog leads the field in Dresner’s market survey
Collibra
SEPTEMBER 5, 2019
Dresner surveyed nearly 800 business intelligence (BI) professionals to examine customer preferences, customer investment and vendor performance in the data catalog space. 47% of Dresner’s survey respondents indicated that they have difficulty accessing data, but simply locating data is only part of the challenge.
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The challenge ahead for water retailers
CGI
DECEMBER 7, 2017
The challenge ahead for water retailers. Before we all breathe a collective sigh of relief, let’s take a quick look at other markets to get a glimpse of what my lay in store for retailers in this market. To increase margins retailers are increasingly looking to digital transformation. premanath.puch…. Thu, 12/07/2017 - 15:43.
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‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence
CGI
SEPTEMBER 3, 2019
‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For the past five years, CGI has surveyed retail bank customers to identify what they want from banks, how they view alternative providers, and opportunities for further bank investment to provide banks with a view into the year ahead.
‘Tis the season for proliferating payment options…and risk
Thales Cloud Protection & Licensing
NOVEMBER 22, 2017
This year is expected to see similarly high numbers which is paralleled by increasing retailer anxiety about the state of their cybersecurity. In fact, according to our recent survey of retailers , 88% feel vulnerable to data threats. Almost 1 million visited physical stores.
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Q&A: Why SOAR startup Syncurity is bringing a ‘case-management’ approach to threat detection
The Last Watchdog
MARCH 1, 2019
Some 27 percent of IT professionals who partook in a survey conducted by next-gen firewall supplier Imperva at RSA 2018 reported receiving more than 1 million security alerts daily. In many cases the tedious, first-level correlating of SIEM logs to sift out threats has moved beyond human capability.
Shopping safely over Black Friday and Cyber Monday
IT Governance
NOVEMBER 14, 2018
Black Friday and Cyber Monday are almost upon us, kickstarting what retailers hope will be a successful trading period. However, retailers offering both a physical and digital presence stand to gain the most, as the omnichannel approach is favoured by 69% of UK-based survey respondents. Need more information?
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Most Retailers Haven't Fully Tested Their Breach Response Plans
Dark Reading
DECEMBER 6, 2017
More than 20% lack a breach response plan altogether, a new survey shows.
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Fraud Awareness Week: How to Effectively Protect Your Data and Combat Fraudsters
Thales Cloud Protection & Licensing
NOVEMBER 18, 2024
According to the 2024 AFP Payments Fraud and Control Survey Report , 80% of organizations were victims of payment fraud attacks or attempts, a 15-percentage point increase from the previous year. The Expanding Fraud Landscape Fraud is as big a problem as ever – if not worse. But that likely doesn’t come as much of a surprise.
Fortnum & Mason customers’ personal data exposed in breach
IT Governance
JULY 20, 2018
Unfortunately, world-famous retailer Fortnum & Mason was recently let down by a weak link – survey company Typeform – that exposed the personal data of 23,000 of its customers. The data of approximately 23,000 competition and survey participants who inputted into a Typeform form has been involved in this breach.
E-Commerce Holiday Planning with Pricing Tips
TAB OnRecord
DECEMBER 21, 2017
Among those surveyed, 50% said they prefer to shop online to compare prices and reviews easily. According to the survey, 70% of participants stated they did price comparison online. According to BDO’s analysis from the perspective of retailers, the most effective promotion for holiday season success is applying discounts.
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Centralised, Scalable, Compliant: Keeping Your Data Safer with Enterprise Key Management
Thales Cloud Protection & Licensing
FEBRUARY 17, 2025
Poor key management often leads to catastrophic outcomes: according to the Thales 2024 Data Threat Report , our survey of over 3,000 enterprises worldwide revealed that 49% had already fallen victim to a data breach. Encryption keys safeguard your organisations sensitive data, regulate access, and ensure the integrity of your IT systems.
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More than half of consumers would consider legal action if their data was compromised during a breach
Thales Cloud Protection & Licensing
NOVEMBER 26, 2018
Those across the manufacturing and utilities industries had the highest preparedness rates at 91%, while retail had the lowest across both countries at 78%. The survey was issued in November 2018 by Censuswide. Base number of survey participants. Base number of survey participants. Retail, Catering & Leisure.
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Digital Assistant Security during the Holiday Shopping Season
Thales Cloud Protection & Licensing
NOVEMBER 20, 2018
Back in July, we shared a blog featuring survey results of 1,000 UK consumers. The survey delved into their purchasing plans ahead of Amazon Prime Day, and gauged how many had digital assistants at the top of their shopping list.
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Self-service checkouts - love them or hate them, its all about the customer
ChiefTech
JANUARY 30, 2013
Self-service checkouts in supermarkets and other retails shop fronts are fascinating on so many levels - from their design to the ethical dilemma of replacing people with machines. At Coles, 40% of their transactions are through self-service checkouts and in the UK, 63% of a survey of 5,000 shoppers said they like using self-service.
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Redefining your customer experience transformation strategy through innovation
CGI
JANUARY 10, 2019
Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. As emerging technologies and innovation come together to revolutionize retail, the physical store of the future is only limited by imagination. One of the world’s leading online book retailers offers a great example.
Data is essential: Building an effective generative AI marketing strategy
IBM Big Data Hub
SEPTEMBER 6, 2023
In a May 2023 survey carried out by IBM and Momentive.ai , 67% of CMOs reported that they plan on implementing generative AI in the next 12 months and 86% plan to do so within 24 months. For example, a retail clothing company might use generative AI to customize email or online experiences tailored for different customer personas.
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The customer experience evolution: Today’s data-driven, real-time discipline
IBM Big Data Hub
FEBRUARY 12, 2024
How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. Previously, their direct customers were mostly retailers or resellers, who sold to the end users in store.
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