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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

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Retailers Face Many Challenges, Data Security Doesn’t Have to be One of the Them

Thales Cloud Protection & Licensing

Retailers and shoppers are leveraging and enjoying many benefits data sharing brings: loyalty programs, personalized experiences, easier product location and ordering, online shopping, mobile access and the list goes on. Unfortunately, this results in retailers as a top target for cyberattacks. Business is booming and data is flowing.

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Retailers Make Big Strides In Offering Clear Unsubscribe Links

Dark Reading

Fifth annual Online Trust Alliance survey said retailers get good marks for offering clear unsubscribe links, using tools like SPF and DKIM and honoring unsubscribe requests.

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CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2)

CGI

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 2). In my first blog in this two-part series, I shared a key finding of The Global Treasurer’s Transaction Banking Survey (GTNews survey) for 2019—declining corporate client satisfaction.

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CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1)

CGI

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1). The 2019 survey reveals corporate clients’ satisfaction level has dropped to the lowest recorded level and is below 50% for the first time, with only 49% of corporate clients rating their bankers as good or excellent.

Retail 90
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Retailers increase cyber security spending, but attacks continue to rise

IT Governance

The UK’s biggest retailers are spending more than ever on cyber security but are continuing to see an alarming rise in cyber attacks and data breaches due to the ever-evolving threat landscape, a report has found. Are retailers investing wisely? What are the biggest threats? Where can you start?

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Retail: As peak season approaches, so does a perfect storm of supply chain challenges

OpenText Information Management

For retail, it underscored an urgent need to address the escalating threat of natural disasters to global trade. A perfect storm of disruptions as retail’s peak season approaches Unfortunately, with peak season on the horizon, retailers are also navigating another perfect storm of potential supply chain disruptions.

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