Contact Center Cloud Migration Done Right

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Is your head in the clouds when it comes to your contact center's future? If so, you're not alone; over the past three years, thousands of companies have begun the process of leaving premise-based contact center headaches behind and moving to the cloud. Understanding how best to execute the transition of premises to cloud is a key part of that process.

Join Sheila McGee-Smith, contact center industry analyst and No Jitter blogger, along with Elizabeth Magill, the Senior Director of Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration. You will learn:

What challenges companies with hundreds or thousands of agents face when migrating, that those with under 100 agents do not.
The top 5 tips for successful contact center cloud migrations
What role AI can play in ensuring a successful migration

Sheila will be closing out this 60-minute webinar with a live Q&A segment, so come ready with all of your cloud migration questions!

October 1st, 2019 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

Brought to you by:

Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

Sheila has spent over 35 years in the communications industry, since 1990 as a contact center industry analyst. Earlier in her career, she held sales management, market research and product management positions at AT&T, Timeplex, and Dun & Bradstreet. Sheila holds an undergraduate degree in psychology from Barnard College, Columbia University and an MBA in Marketing and MIS from the Kellogg School of Management at Northwestern University.

Sheila serves as the Contact Center Track Chair for Enterprise Connect and is a frequent contributor on contact center topics to No Jitter. Follow her on twitter @mcgeesmith.

Information Management Today