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Business inputs have increasingly shifted from paper to a variety of digital sources arriving via a broad range of communication channels including email, fax, smart devices, and social media. These solutions are increasingly utilized in end-to-end automation of business processes. Both segments experienced double digit growth YOY.
CURRENT VERTICAL MARKET BREAKDOWN The Finance segment (Banking and FinancialServices combined with Insurance) represents the largest industry sector. These outsourcing services must include the processing of unstructured or semi-structured business inputs.
Additionally, some sectors actively contribute to IDP development, with governments playing a key role through funding and directives, and infrastructure providers like Telecom and Energy companies enabling digital transformation. The Banking and FinancialServices sector tops the opportunity list, followed by the Insurance sector.
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