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Transforming customer service: How generative AI is changing the game

IBM Big Data Hub

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

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What’s new in OpenText eDiscovery

OpenText Information Management

Key document summaries help educate review teams for faster and more consistent review and deliver early insight into the evidence to help counsel assess the merits of the case. Efficiencies to WordMap for improved indexing, record capacity and search retrieval Axcelerate 20.4 January 2021: Whats new in OpenText Axcelerate CE 21.4