OpenText Information Management

APRIL 8, 2024

The focus is on providing exceptional customer service, which may involve technical support issues and educating customers. This includes comprehensive training programs, access to updated knowledge bases, and efficient communication channels. Well-equipped agents are better prepared to handle diverse customer needs.

Customer Experience 59

Customer Experience Communications Education Access 59

Collaboration 2.0

AUGUST 12, 2008

DrByte 08/13/2008 07:56 AM Flag As a teacher, you should be worried about the accuracy of textbooks too The state of educational materials in our country today is a shambles. Like online information, textbooks and peer-reviewed sources are not immune to inaccuracy.

Paper 112

Paper Archiving Education IT 112

Troy Hunt

NOVEMBER 5, 2018

They went on to say that companies not willing to embrace products like this and educate their users about alternative auth schemes are the real problem and that they should adjust their behaviour accordingly. What barrier? There is no barrier!" I dropped out of the discussion at that point.

Passwords 95

Passwords Authentication Data breaches Marketing 95

IBM Big Data Hub

JANUARY 18, 2024

Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. Your potential market is worldwide.

Sales 85

Sales Artificial Intelligence Communications Marketing 85

eDiscovery Daily

MAY 20, 2024

By Rick Clark Since the inaugural Masters Conference in Washington DC in 2006, I have cherished how these conferences create a space for community engagement, learning from timely educational content, and exchanging ideas on how to improve how legal work gets done. The correctness of responses depends on the data embedded in the LLM.

Artificial Intelligence 41

Artificial Intelligence Data collection Education Communications 41

eDiscovery Daily

MARCH 27, 2018

eDiscovery Assistant is a web based curated eDiscovery research tool and learning center that allows users to conduct eDiscovery specific case law research, use curated discovery rules, forms and checklists together with a Learning Center that rethinks the delivery of legal education. What do you need to be thinking about?

e-Discovery 41

e-Discovery GDPR e-Delivery Education 41

IBM Big Data Hub

JULY 17, 2023

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

Search queries 53

Search queries Customer Experience Cloud Risk 53

CILIP

JULY 31, 2024

That led to technical writing and the realisation that I was a broker between those who knew and those who didn’t, translating critical knowledge for further application. That landed me my first proper KM role, managing a proprietary knowledge base for Wellstream.

Digital transformation 52

Digital transformation IT Education 52

Archives Blogs

APRIL 23, 2020

With advances in medical and nursing care, the different hospitals within Forth Valley – in a similar way to other hospitals throughout Great Britain – started grouping their nurse training courses together with neighbouring hospitals, offering those who trained a wider knowledge base.

Archiving 26

Archiving Education Libraries Paper 26

IBM Big Data Hub

DECEMBER 5, 2023

Create a comprehensive self-service knowledge base While many customers may prefer speaking directly with a representative, others are more than happy to research a solution to their issue and solve it themselves. Customers who discuss a positive experience they had with a brand could help that organization recruit new customers.

Customer Experience 61

Customer Experience Artificial Intelligence Communications Digital transformation 61

CILIP

OCTOBER 4, 2019

This Libraries Week we will celebrate and explore how libraries are engaging communities through technology, building digital skills and confidence, encouraging digital participation and inclusion, supporting health, wellbeing and education and supporting local business and enterprise. Take part in CILIP?s Nick Poole, Chief Executive said: ?Libraries

Libraries 40

Libraries Education Archiving IT 40

ForAllSecure

MAY 17, 2023

My healthcare is always going to be one again, it's a vertical healthcare and education, both where you have large amounts of very sensitive information, but not necessarily the budgets to secure it effectively. And we're starting to see more and more. You read about supply chain failures left, right and sideways these days.

Insurance 40

Insurance Privacy Ransomware IT 40

Info Source

MAY 30, 2024

I expect the next wave of LLM developments to offer vertical or domain specific models as well as to address the need to augment the general LLMs with use case-specific and organization-specific knowledge bases.

Marketing 40

Marketing B2C Customer Experience Metadata 40

Info Source

DECEMBER 18, 2024

Sectors with lower digital maturity, such as Legal and Education, show varied deployment speeds. The Higher Education sector, supported by consultants and in-house training, is vital in reducing knowledge gaps and showcasing digital transformation examples.

Marketing 52

Marketing Digital transformation Insurance Manufacturing 52

eSecurity Planet

MARCH 28, 2025

Fortinets knowledge base is extensive, providing comprehensive material and training resources. While it seems to lack training videos for more visual users, it does offer some educational training sessions online. Other highlights include an API and custom rules for firewall admins.

Cloud 58

Cloud Security IT Marketing 58