January, 2009

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Online Diplomacy: the Famous Fedex Twitter/Email Exchange

Collaboration 2.0

You may have seen the drama this week around a social media ad agency representative whose negative Twitter message about Memphis, Tennessee was read and responded to by one of his client FedEx’s employees. James Andrews, ‘@keyinfluencer‘ on Twitter, was flying into Fedex global headquarters in Memphis to present on digital media to the worldwide communications [.

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Information Architecture for Audio: Doing It Right - Boxes and Arrows: The design behind the design

ChiefTech

Boxes And Arrows : The Design Behind the Design Register or Log In Search Stories Ideas Forums People Events Jobs About December Issue, 2008 Jens Jacobsen 32 Reputation points Jens likes writing for multimedia and loves tracking down usability issues. He founded the company “ Content Crew ” in 2006, and is its CEO since this time. This company specializes on the production of podcast, with the focus on audio.

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Predictions 2009

John Battelle's Searchblog

Related: 2008 Predictions. 2008 How I Did. 2007 Predictions. 2007 How I Did. 2006 Predictions. 2006 How I Did. 2005 Predictions. 2005 How I Did. 2004 Predictions. 2004 How I Did. In each of the past five years I've written a predictions post - usually at year's end or by the first of January. This one is late, and I'll admit it's because I found it hard to write.

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Obama’s Themes of Responsibility and Accountability Resonate for Privacy

Hunton Privacy

The Centre for Information Policy Leadership provides the following thoughts on the Obama Administration’s views on privacy: . The themes of President Obama’s inaugural address not only conveyed a strong message to the nation, but reflected current concerns about data governance shared by privacy professionals and policymakers as well. His speech captured the importance of individual responsibility in public and personal life as America faces challenging economic times.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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What future for newspapers?

Information Matters

There has been a lot of high profile discussion and commentary recently on the future for print newspapers. Figures from the US and UK seem to show a sector in possibly terminal decline. I have just been looking through the latest ABC figures for UK dailies and it is not a pretty picture. Comparing November 2008 figures with November 2006 shows a drop in circulation across the board.

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More Trending

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Extraordinary Collaboration Delusions and the Madness of Crowds

Collaboration 2.0

Image: E.M. Ward, The South Sea Bubble&# (1846) Tate Gallery UK David Freeman, who has positive views about disordered individual work practices in his book ‘A Perfect Mess‘, wrote an interesting piece I refer back to a lot in Inc magazine September ‘06 ‘What’s Next: The Idiocy of Crowds‘ …The effectiveness of groups, teamwork, collaboration, and consensus [.

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Wait, we've got a pulse - Enterprise RSS

ChiefTech

Have you noticed the sudden resurgence of interest in Enterprise RSS in the blogosphere following the ReadWriteWeb's obituary post ?Some notable posts include Suw Charman-Anderson , Mike Gotta (and follow up post) , Anu Gupta , and Neville Hobson (and don't forget all the great comments). I would also love to hear Andrew McAfee 's and Dion Hinchcliffe 's thoughts on this topic, but nothing as yet.

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Don't Spank the Cat (Spank the Cat, Baby)

John Battelle's Searchblog

So I write a longish post , thinking out loud, and tweet it. Then as an afterthought, I tweet that my cat was bad today , and I had to punish it. Do I spank the cat, I asked? Well, the response was pretty funny. Twitter is connected to my Facebook account, and most likley the longest comment thread ever on my "status" ensued. Within a minute, I had two status updates: One of my tweets is about the future of publishing, business, culture, the economy.

IT 58
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Data Privacy Day 2009

Hunton Privacy

Wednesday, January 28, 2009, marks the second annual international Data Privacy Day, which brings together a broad coalition of privacy professionals from both the private and public sectors, as well as corporations, academics and policymakers, with the goal of promoting awareness and collaboration on a variety of data privacy issues. A wide variety of events celebrating Data Privacy Day has been scheduled throughout the week across the United States, Canada and the European Union.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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Obama’s Transparency Problem

Collaboration 2.0

Image: Shorpy.com At the close of a momentous day in American - and international - politics, it is not hard to actually feel the strong sense that one epoch has ended and another one has begun. The Obama election campaign’s shining jewel has been the brilliantly realized use of online technologies, and like a startup that [.

IT 134
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Getting on the wavelength

Collaboration 2.0

There’s a solid, wide focused article by Tim Weber on the BBC News website’s Davos coverage which articulates well the challenge many companies have in understanding and engaging with the internet on the most basic strategic level. Readers of sophisticated technical sites like ZDNet can forget how far ahead of the curve they are: generations who [.

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Editing Crowd Sourced Content: the Wikipedia Discussion

Collaboration 2.0

Best Buy, the retail box store and internet source for electronics, televisions, DVD players, home & car audio, computers, cameras, music, movies, software, games etc is at the cutting edge of modern online technologies and facilitating their use by as many purchase prospects as possible. The embedded video above has various internal talking heads extolling the [.

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White House email hosed…

Collaboration 2.0

Robert Gibbs, White House press secretary explains why your email may not have got through… …The Obama administration is making the White House feel more like a modern corporation every day: the email servers were down for a couple of hours Monday. Annoying though this must be, one senses a commonality with a typical business problem encountered [.

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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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Lonely, Scared & Bitter

Collaboration 2.0

Seth Godin, author of Purple Cow and other insightful books, is also a prolific blogger who is well worth reading. He has posted the fascinating graphic above, attributed to Jessica Hagy - no accompanying text except the title ‘Lonely, scared & Bitter’ and the chart. It’s a great piece of communication suggesting that the path [.

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An Obama Administration and Sony Comparison

Collaboration 2.0

There are fascinating parallels with the vision and pragmatic realities of rolling out effective corporate collaboration initiatives and the new US leadership’s arrival at the White House this week. The White House has a substantial culture and bureaucracy peculiar to it regardless of its current inhabitants, much as leadership in the corporate C suite changes but [.

IT 100
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Obama Memorandum - Transparency and Open Government: Collaborate!

Collaboration 2.0

MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES SUBJECT: Transparency and Open Government …Government should be collaborative. Collaboration actively engages Americans in the work of their Government. Executive departments and agencies should use innovative tools, methods, and systems to cooperate among themselves, across all levels of Government, and with nonprofit organizations, businesses, and individuals in the private sector.

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Who Runs Government?

Collaboration 2.0

Following on from my post yesterday about the incoming Obama administration’s challenges in maintaining momentum in the face of legal restraints and obligations, here’s an intriguing big media use of collaborative publishing. To some extent the transparency announced by the new administration will be influenced by external sources: the Washington Post today launches WhoRunsGov.com in beta [.

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Prevent Data Breaches With Zero-Trust Enterprise Password Management

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance.

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The Open Enterprise: Finding The Successes and Pain Points

Collaboration 2.0

Over the next six months Stowe Boyd and I will be collaborating together on a broad study of the state of Enterprise 2.0, called ‘Open Enterprise 2009‘ In the spirit of collaboration, we’d really like your input, guidance, thoughts and suggestions, whether you are using or creating modern collaboration tools and no matter how [.

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The Linked Content Economy: Thomson Reuters Open Calais Toolkit to Create More Intelligent Applications

Collaboration 2.0

Thomson Reuters today announce Calais 4.0, ‘a web service that uses natural language processing technology to semantically tag text that is input to the service. The tags are delivered to the user who can then incorporate them into other applications - for search, news aggregation, blogs, catalogs, you name it.’ My ZD Net colleague Paul Miller [.

IT 100
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Trust: the Satyam Partnering Disaster

Collaboration 2.0

The images above, taken from Satyam’s website, are now worthy of the fail blog. The shock waves rippling through the markets following Satyam’s chairman and co-founder Ramalinga Raju’s admissions of accounting fraud are world news, being dubbed ‘India’s Enron’ You can find punditry about it everywhere 24 hours a day, and depending on your location on the [.

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SAP’s Apotheker & Harvard Business School’s McAfee discuss silos

Collaboration 2.0

A conversation with Léo Apotheker, co-CEO and a member of the Executive Board of SAP AG and Andrew Mcafee of the Technology and Operations Management Unit at Harvard Business School on PBS’s Charlie Rose show. This TV appearance is a fascinating indication of how much more seriously Enterprise 2.0 is being taken in the current economic [.

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Optimizing The Modern Developer Experience with Coder

Many software teams have migrated their testing and production workloads to the cloud, yet development environments often remain tied to outdated local setups, limiting efficiency and growth. This is where Coder comes in. In our 101 Coder webinar, you’ll explore how cloud-based development environments can unlock new levels of productivity. Discover how to transition from local setups to a secure, cloud-powered ecosystem with ease.

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Is the PlayStation Doomed?

Collaboration 2.0

Sony, putting aside the human toll of massive restructuring, is a fascinating example of the carnage happening in the business world today, and the stifling of innovation in large companies. Today’s multinational conglomerate had humble origins in post WWII Japan: Masaru Ibuka started a radio repair shop in a bombed-out building in Tokyo, and was [.

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The Semantic Enterprise

Collaboration 2.0

The video above by Manu Sporny of Digital Bazaar provides a clear and simple overview of the semantic web for ‘newbies’, explaining the limitations of the internet in its current incarnation and the potential of next generation intelligent agent machines to help us find information. While the greater semantic web shows great promise, it is going [.

IT 100
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Dear Oyuncambazi: Please Stop Spamming This Site!

John Battelle's Searchblog

For the past few years, but in particular in the past year, spammers, or one very focused spammer, have been posting bogus comments on Searchblog, hoping to leverage the authority of this community to promote a commerce site called oyuncambazi dot com. Well, here's my response: oyuncambazi are spammers, spam, spam, spaaaaammmmmmers. Oyuncambazi = Spam.

IT 58
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More on The Future of Print and Journalism

John Battelle's Searchblog

(This post will be part of a series I'll be writing on print, publishing and journalism. I'm not sure where it's going, but I really do want to Think Out Loud about this stuff.). If you care about journalism, and I certainly fall into that category, then don't feel bad if you're confused. There's been no shortage of contradictory reporting about the state of reporting.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Google Lays Off Real Googlers

John Battelle's Searchblog

Google of late has been contracting its contract work force, but today the company announced real layoffs , in its HR group, no less - the folks responsible for hiring. 100 people will be laid off or redeployed, and as SAI notes , it's a very clear sign that the company is feeling what all of us are feeling - a very significant recession. When Google catches a cold, it's a sure bet a lot of other companies have pneumonia, or worse.

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(Credit, Oil, IT, and) Paper Ain't Free, So Don't Waste It.

John Battelle's Searchblog

( Second in an ongoing series, part one here ). I've been thinking a lot about the world of "print" lately. I'm not alone. Everywhere I look, another story declares newspapers and magazines dead or dying. I disagree that the essence of what print has stood for will die (in short, storytelling), but I do agree that the structures around that storytelling are ending a lifecycle.

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On Alice, Tik Tok, Marketing, CES, and Finding The Ground

John Battelle's Searchblog

I'm just back from a few days at CES in Las Vegas. The annual Consumer Electronics Show has become a white hot core of the marketing world, certainly for technology, but also now for nearly every major brand. Consumer electronics, after all, is the medium through which brands communicate and converse with consumers. If you care about your brand, you're at the show.