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The total patient experience: reflections from HIMSS 2024

OpenText Information Management

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. In the realm of chronic disease management, AI was shown making strides by offering personalized care plans based on the analysis of vast amounts of patient data.

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Re-finding the ‘why’ in KM

CILIP

Her degree led to engineering and technical sectors and roles in business analysis, technical writing, organisational learning, digital transformation, through to entrepreneurship. That landed me my first proper KM role, managing a proprietary knowledge base for Wellstream.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Create a comprehensive self-service knowledge base While many customers may prefer speaking directly with a representative, others are more than happy to research a solution to their issue and solve it themselves. Customers who discuss a positive experience they had with a brand could help that organization recruit new customers.