OpenText Information Management

NOVEMBER 19, 2024

In this new landscape, unstructured data becomes a treasure trove of insights that enterprises are leveraging it to build an information advantage. This involves not only harnessing data for strategic decision-making but also ensuring it's trustworthy and secure. But what exactly does it encompass?

Unstructured data 59

Unstructured data Artificial Intelligence Digital transformation Encryption 59

OpenText Information Management

AUGUST 22, 2024

Content Cloud integrates with the systems that produce and consume information, extending enterprise-grade content management deeper into the organization and facilitating seamless access, distribution, and use of both structured and unstructured data.

Cloud 69

Cloud Unstructured data Artificial Intelligence B2B 69

Info Source

JANUARY 30, 2025

In 2025, I predict this mix shift will accelerate for several reasons, each reinforcing the other: Increased Willingness to Meet Multi-Channel Communication Demands : Particularly in B2C transactions, driven by the pressure to meet heightened customer experience expectations.

Marketing 52

Marketing B2B Digital transformation Customer Experience 52

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. What data you use, how you structure it, and who can access it all hinges on preserving data quality in legacy MDM systems.

MDM 98

MDM Customer Experience Government Marketing 98

IBM Big Data Hub

DECEMBER 5, 2023

Generative AI excels at handling diverse data sources such as emails, images, videos, audio files and social media content. This unstructured data forms the backbone for creating models and the ongoing training of generative AI, so it can stay effective over time.

Retail 90

Retail Unstructured data Artificial Intelligence Sales 90

OpenText Information Management

APRIL 15, 2024

OpenText™ Aviator Search : We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation.

Cloud 96

Cloud Analytics Digital transformation Customer Experience 96

OpenText Information Management

APRIL 15, 2024

OpenText™ Aviator Search : We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation.

Cloud 96

Cloud Analytics Digital transformation Customer Experience 96

Collibra

SEPTEMBER 9, 2022

Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Description.

Analytics 111

Analytics Customer Experience Marketing Unstructured data 111

OpenText Information Management

JULY 16, 2024

Additionally, we enhance support for data teams managing complex investigative analytics, especially when rapid analysis of large volumes of structured and unstructured data is required. OpenText™ Discover ensures all data interactions are retraceable, auditable, and secure.

Cloud 78

Cloud Unstructured data Analytics IoT 78

CGI

OCTOBER 14, 2019

However, these repositories are too “after the event” to support machine learning and other advanced AI and analytics programs, which often need access to real-time data. The other issue with big data is that it contains structured data, whereas AI and analytics can use unstructured data.

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

IBM Big Data Hub

JUNE 5, 2024

Given the volume of SaaS apps on the market (more than 30,000 SaaS developers were operating in 2023) and the volume of data a single app can generate (with each enterprise businesses using roughly 470 SaaS apps), SaaS leaves businesses with loads of structured and unstructured data to parse.

Analytics 79

Analytics Unstructured data Cloud Artificial Intelligence 79

Info Source

OCTOBER 9, 2019

These include invoices, claims, new account opening and customer onboarding documents, purchase orders, bills of lading and contracts – content that impacts revenue and the customer experience. Currently, up to 90% of enterprise content is unstructured and growing up to 65% per year, according to Cognilytica.

Unstructured data 40

Unstructured data Customer Experience Cloud Marketing 40

IBM Big Data Hub

JANUARY 10, 2024

Today’s AI technology has a range of use cases across various industries; businesses use AI to minimize human error, reduce high costs of operations, provide real-time data insights and improve the customer experience, among many other applications. Traditionally coded programs also struggle with independent iteration.

Artificial Intelligence 75

Artificial Intelligence Unstructured data Data science Customer Experience 75

Info Source

MARCH 5, 2019

March 4 , 2019 – NICE (Nasdaq: NICE) today announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. Hoboken, N.J.,

Unstructured data 53

Unstructured data Artificial Intelligence Digital transformation Customer Experience 53

IBM Big Data Hub

OCTOBER 30, 2023

IBM, a pioneer in data analytics and AI, offers watsonx.data, among other technologies, that makes possible to seamlessly access and ingest massive sets of structured and unstructured data. AWS, on the other hand, provides robust, scalable cloud infrastructure.

Analytics 77

Analytics Retail Cloud Insurance 77

IBM Big Data Hub

SEPTEMBER 13, 2023

Generative AI holds all the potential to innovate beyond today’s process, technology and people constraints to a future where supply chains are foundational to delivering operational outcomes and a richer customer experience. There simply isn’t enough time or investment to uplift or replace these legacy investments.

Customer Experience 66

Customer Experience Unstructured data Blockchain Cloud 66

Info Source

JUNE 11, 2019

In September of 2018, Salesforce announced their Customer 360 initiative with the goal to “unify the customer experience on the world’s #1 CRM platform.” ” According to Datamation, an eWeek research and analysis firm, “Unstructured data represents 85 percent or more of corporate data.”

Access 40

Access Unstructured data ECM Compliance 40

Thales Cloud Protection & Licensing

OCTOBER 7, 2024

Securing Teradata VantageCloud Lake to Ensure Data Security, Compliance, and Sovereignty madhav Tue, 10/08/2024 - 04:45 Today’s businesses are focused on leveraging data at scale to fuel innovation, improve decision-making, and enhance customer experiences.

Compliance 62

Compliance Security Encryption Cloud 62

Reltio

OCTOBER 9, 2022

Benefits of a Big Data Management Plan. Forbes reported that 95 percent of businesses say they struggle to manage unstructured data. Big data management involves understanding the 5Vs of big data and using the right tools, technologies, people and processes to manage it effectively. Challenges in Managing Big Data.

Big data 52

Big data MDM Unstructured data Analytics 52

Collibra

JUNE 25, 2021

Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Description.

Analytics 59

Analytics Customer Experience Unstructured data Marketing 59

Info Source

NOVEMBER 8, 2018

This program provides forward-thinking partners with more stake in the game, more money in their pockets and an even better-defined path to work with Ephesoft as they help customers worldwide solve unstructured data problems through best-of-breed cloud, hybrid and on-premise solutions.”. Enabling Solution Creation.

Unstructured data 45

Unstructured data Cloud Marketing Customer Experience 45

Info Source

NOVEMBER 12, 2019

“With NLP and ML now native to the platform, Kofax customers are improving speed-to-value by understanding unstructured content in an automated manner and deriving value to determine next best actions,” said Chris Huff , Chief Strategy Officer at Kofax.

Digital transformation 40

Digital transformation Unstructured data Communications Customer Experience 40

CGI

OCTOBER 31, 2018

Emerging trends are creating numerous opportunities to unlock new customer experiences and business models for the digital economy, with advanced analytics serving as the differentiator in achieving operational, commercial and customer engagement excellence. Advanced analytics and automation: The business focus.

Energy and Utilities 40

Energy and Utilities Analytics Digital transformation Customer Experience 40

IBM Big Data Hub

JULY 6, 2023

It can ingest unstructured data in its raw form (e.g., It also enables the use of large data sets, earning the title of scalable machine learning. That capability is exciting as we explore the use of unstructured data further, particularly since over 80% of an organization’s data is estimated to be unstructured.

Artificial Intelligence 56

Artificial Intelligence Unstructured data Data structuring Customer Experience 56

IBM Big Data Hub

AUGUST 28, 2023

Named entity recognition (NER): NER extracts relevant information from unstructured data by identifying and classifying named entities (like person names, organizations, locations and dates) within the text. Popular algorithms for topic modeling include Latent Dirichlet Allocation (LDA) and non-negative matrix factorization (NMF).

Mining 53

Mining Marketing Artificial Intelligence Customer Experience 53

IBM Big Data Hub

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

Insurance 53

Insurance Digital transformation Compliance Cloud 53

IBM Big Data Hub

AUGUST 4, 2023

Data within a data fabric is defined using metadata and may be stored in a data lake, a low-cost storage environment that houses large stores of structured, semi-structured and unstructured data for business analytics, machine learning and other broad applications.

Analytics 59

Analytics Digital transformation Artificial Intelligence Access 59

OpenText Information Management

JUNE 27, 2018

One of the big advantages of doing business in a digital world is being able to make use of the data exhaust left by practically every action and interaction—from what a person buys on Amazon to what newspapers or magazines they read, who they’re Facebook-chatting with and what time they drove across the Golden Gate … The post Give the people (..)

Unstructured data 45

Unstructured data Customer Experience Financial Services Artificial Intelligence 45

Reltio

JANUARY 28, 2021

Slack’s openness to customer feedback to add new features. . MDM’s Role: Incorporating all transactions and interactions, unstructured data from social media, help chats, video, and audio to create a single view of customer overhauls a company’s ability to understand their customers’ needs. . #2 Examples: .

MDM 98

MDM IoT Customer Experience Retail 98

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Retail 82

Retail Artificial Intelligence Unstructured data Insurance 82

ARMA International

SEPTEMBER 22, 2021

Process control of equipment and large industrial plants has evolved over time from control panels in machinery to sensors that use wireless transmission to feed the data to a central location for processing. Customer Experience (CX). In the age of DT, organizations must ensure memorable experiences for their customers.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52