IBM Big Data Hub

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.

Customer Experience 62

Customer Experience Artificial Intelligence Sales Marketing 62

IBM Big Data Hub

FEBRUARY 15, 2024

Take the just released 2024 IBM Institute for Business Value Consumer Study , which gathered insights from 20,000 consumers across 26 countries. When quizzed on enhancing in-store experiences, top responses included desires for a wider product range, more product information and quicker checkouts.

Customer Experience 60

Customer Experience Retail Risk IT 60

Thales Cloud Protection & Licensing

MARCH 5, 2023

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. case study here. However, the insurance business reaches across a disparate range of consumer products.

Customer Experience 71

Customer Experience Insurance B2C B2B 71

IBM Big Data Hub

OCTOBER 11, 2023

It’s a testament to their commitment to enhancing the customer experience and streamlining operations. This case study may inspire other businesses to explore similar solutions for improving customer engagement and satisfaction.

Customer Experience 83

Customer Experience Cloud Authentication IT 83

CGI

JANUARY 10, 2019

Redefining your customer experience transformation strategy through innovation. What would prompt a customer to leave the comfort of home to shop at a store, instead of buying online? According to the UPS Pulse of the Online Shopper TM study, almost 3 out of 5 shoppers in the U.S. Fri, 01/11/2019 - 00:29. Add new comment.

Customer Experience 58

Customer Experience Retail Sales Digital transformation 58

AIIM

NOVEMBER 12, 2020

Explore free resources, solution providers, case studies and more from this domain. Explore free resources, solution providers, case studies and more from this domain. Explore free resources, solution providers, case studies and more from this domain. Digitalizing Information-Intensive Processes (Watering). Conclusion.

ROT 226

ROT Digital transformation Compliance Government 226

AIIM

AUGUST 23, 2019

A failure to map this intersection will result in siloed processes and content repositories that handcuff even the most well-intentioned efforts to transform customer journeys and enhance customer experiences. Both are important.

ECM 152

ECM Customer Experience Digital transformation Paper 152

Reltio

MARCH 18, 2021

It’s no surprise that businesses are focused on providing excellent customer experiences more than ever before. Customer satisfaction based on great customer experience management is more important each and every day. This has led to the ever-growing importance of a great customer experience strategy.

Customer Experience 52

Customer Experience Artificial Intelligence Sales Analytics 52

Thales Cloud Protection & Licensing

MARCH 23, 2023

Study: Software Vendors Needed A 3rd-Party Monetization Solution. Here’s Their Experience Using Thales’ Sentinel divya Thu, 03/23/2023 - 09:50 It’s 2023, and if you are a software provider, you’ll lose market relevance if you do not monetize your software to maximize revenue. Below is a summary of this study. CX improved.

Sales 71

Sales Customer Experience Marketing Manufacturing 71

Security Affairs

JANUARY 19, 2019

Additionally, victims report issues not directly related to financial losses, such as decreases in productivity or negative customer experiences. Even when those entities put forth the effort, they may still find that customers behave differently following breaches. It involved respondents giving a trust score to businesses.

Cybersecurity 276

Cybersecurity Artificial Intelligence Data breaches Government 276

AIIM

DECEMBER 18, 2017

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 138

Digital preservation Digital transformation Customer Experience Risk 138

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

Dark Reading

OCTOBER 12, 2022

InterVision releases a new website focused on the customer experience, making B2B cybersecurity purchasing decisions easier.

B2B 59

B2B Customer Experience Ransomware Cybersecurity 59

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. Over the last few years, we have observed that APIs are the favorite attack vector for hackers.

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

Thales Cloud Protection & Licensing

OCTOBER 8, 2019

Businesses are vigorously adopting digital transformation to provide higher quality services, operate more efficiently and deliver better customer experiences. In fact, according to the 2019 Thales Cloud Security Study , the average company uses 29 cloud services.

Cloud 63

Cloud Security Encryption Data breaches 63

OpenText Information Management

NOVEMBER 21, 2019

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are two and a half times more likely to open new accounts or buy new products with their existing bank than those who are merely satisfied.

Customer Experience 63

Customer Experience Financial Services Insurance Analytics 63

AIIM

APRIL 15, 2019

This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance.

Content services 80

Content services Information governance Records Management Government 80

Info Source

APRIL 25, 2019

From the business standpoint, the inability to automate data input not only slows down transactions but also creates inaccurate and unreliable onboarding processes and poor customer experiences, impedes transparency and operational visibility.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

The Last Watchdog

NOVEMBER 15, 2018

The 2018 State of IoT Security study took a poll of 700 organizations in the US, UK, Germany, France and Japan and found IoT is well on its way to be to be woven into all facets of daily business operations. Meanwhile, IoT-related security incidents have already started to wreak havoc, according to study findings released today.

IoT 166

IoT Security Encryption Authentication 166

Reltio

FEBRUARY 26, 2020

In the study, some key findings were uncovered: Market pressures are the leading driver of digital transformation, specifically those around growth and remaining competitive. Transformation efforts focus mostly on customer experience and a more robust infrastructure. Privacy standard compliance is an emerging driver.

Digital transformation 80

Digital transformation Customer Experience Big data Compliance 80

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. Customer support is an incredibly important defense against customer turnover.

Customer Experience 77

Customer Experience Artificial Intelligence Analytics Marketing 77

CGI

DECEMBER 10, 2014

A case study on the use of iBeacon technology at a major theme park. In my last blog , I shared the potential value of Apple’s iBeacon technology in transforming the passenger experience and transport operations. A table of case study on the use of iBeacon technology at a major theme park. narmada.devarajan. Add new comment.

Customer Experience 40

Customer Experience Retail IT 40

OpenText Information Management

JUNE 1, 2018

Most everyone agrees that providing a superior customer experience is a strategic imperative for enterprises across many industries. Numerous studies and reports indicate it is one of the most pressing topics for CEOs, CMOs and anyone concerned about customer retention and satisfaction.

Customer Experience 53

Customer Experience IT 53

Information Management Resources

MARCH 29, 2018

Many firms have a long way to go to reach the optimum level of information maturity needed to support business initiatives, says new study.

Customer Experience 30

Customer Experience 30

IBM Big Data Hub

MAY 16, 2023

According to an Everest Group® study , offshore MMS centers increased over 50% from 2019 to 2022. Benefits include improved market performance and reduced costs, revenue growth through deep customer understanding and actionable insights, and exceptional experiences for customers and marketers.

Marketing 69

Marketing Customer Experience Financial Services Retail 69

DLA Piper Privacy Matters

JULY 25, 2022

One of the retailers in question, Good Guys, commented that facial recognition was used for security and theft prevention, and also for managing/improving customer experiences.

Retail 98

Retail Privacy Customer Experience Compliance 98

IBM Big Data Hub

MARCH 25, 2024

With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs. Respondents to the study are “keenly aware” of where their content processes need improvement.

Risk 97

Risk Marketing Customer Experience IT 97

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 93

Customer Experience Cloud Access Compliance 93

ChiefTech

SEPTEMBER 27, 2012

Hansen, who are also a IntranetPrisen 2010 winner (see this case study (PDF) about their SharePoint project). Scott Corporation (see this case study about their SharePoint project). Weston Solutions, also a winner in the World Wide Intranet Challenge (+ see Newsgator for their case study).

Education 76

Education Customer Experience Government IT 76

IBM Big Data Hub

DECEMBER 1, 2023

This fear of the unknown can result in failed projects that negatively impact customer service and lead to losses. This approach can accelerate speed to market by providing enhanced capabilities for the development of innovative products and services to help grow the business, and it can also improve the overall customer experience.

Insurance 96

Insurance Digital transformation Customer Experience Cloud 96

IBM Big Data Hub

SEPTEMBER 7, 2023

AI: The road ahead for energy and utilities AI can also benefit customer care, freeing up resources for innovation in other aspects of their business. The most mature utilities were more than four times more likely to utilize customer experience platforms, including AI-powered chatbots and data analytics for personalized service.

Energy and Utilities 92

Energy and Utilities Analytics Artificial Intelligence Customer Experience 92

AIIM

MAY 20, 2021

Studies show that 74% of companies failed to detect a data breach involving the loss or theft of knowledge assets. Everything from customer experience to sales forecasting feeds off your knowledge chest. You must protect sensitive company info at all costs. Knowledge theft is unbridled.

Sales 186

Sales Data breaches Marketing Access 186

IBM Big Data Hub

OCTOBER 4, 2023

Artificial intelligence (AI) is now at the forefront of how enterprises work with data to help reinvent operations, improve customer experiences, and maintain a competitive advantage. With watsonx.data, you can experience the benefits of a data lakehouse to help scale AI workloads for all your data, anywhere. from 2022 to 2026.

Metadata 77

Metadata Analytics Artificial Intelligence Data science 77

Thales Cloud Protection & Licensing

FEBRUARY 23, 2021

Software licensing platforms enable in-depth post-purchase mapping, so you can identify areas where your customers are hitting roadblocks. For example, your mapping might reveal that customers are spending a lot of time setting up your program. Don't Fight the Churn Battle Alone.

Customer Experience 83

Customer Experience Analytics Risk Access 83

Reltio

JUNE 22, 2020

Customer Data Silos Lead to Disconnected Customer Experiences. While there’s a lot of great strategy work happening to improve customer experience in retail and luxury brands, often it’s happening in silos. And, there’s usually a huge, gaping hole in that strategy: customer data. Digital Team. Services Team.

Retail 78

Retail MDM Customer Experience Analytics 78