DXC Technology

SEPTEMBER 1, 2020

Following this year’s extraordinary events, our retail bank partners have been asking to rapidly implement contactless solutions that minimize touch points for customers. Current circumstances aside, research indicates that contactless is just one part of the future retail banking landscape.

Retail 128

Retail Customer Experience Marketing 128

CGI

MARCH 3, 2020

CGI Client Global Insights: A look at top retail banking trends and priorities. Many retail banks have invested in their “plumbing”- implementing digital technologies to deliver the products, services and experiences their customers demand - but many are still running their businesses just as they did before.

Retail 104

Retail Digital transformation Customer Experience GDPR 104

IBM Big Data Hub

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

Customer Experience 66

Customer Experience Retail Sales Artificial Intelligence 66

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. Building an online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Tue, 01/28/2020 - 05:20. Protecting the brand’s image.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

OpenText Information Management

JANUARY 31, 2018

While the use of AI has predominantly been applied in heavy industries and financial services, it is now increasingly applied across a gamut of customer-facing industries, including retail and healthcare.

Artificial Intelligence 78

Artificial Intelligence Customer Experience Financial Services Retail 78

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

CGI

DECEMBER 9, 2019

Data monetization: driving the new competitive edge in retail. Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

IBM Big Data Hub

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships.

Customer Experience 69

Customer Experience Artificial Intelligence Marketing Access 69

HID Global

APRIL 25, 2022

Addressing Privacy, Compliance and Customer Experience in Retail. Mon, 04/25/2022 - 12:55.

Customer Experience 52

Customer Experience Retail Compliance Privacy 52

OpenText Information Management

AUGUST 13, 2019

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. Let me explain.

Customer Experience 63

Customer Experience Retail Financial Services Digital transformation 63

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

OpenText Information Management

OCTOBER 11, 2018

According to Meeker, technology has changed consumer expectations, creating demands for modern retail experiences, more digital engagement, on-demand access, transparency, and simple payments. Healthcare is no exception.

Customer Experience 72

Customer Experience Retail Access 72

OpenText Information Management

FEBRUARY 13, 2018

In my previous blog, I looked at how quickly Artificial Intelligence (AI) is rapidly becoming a part of the retail experience. So, where can AI most help retailers? Here’s four questions I think a combination … The post Four important questions that AI can help retailers answer appeared first on OpenText Blogs.

Retail 98

Retail Artificial Intelligence Customer Experience Analytics 98

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

OpenText Information Management

DECEMBER 13, 2024

The retail and Consumer Packaged Goods (CPG) industries are experiencing a profound technological metamorphosis, driven by rapid digital innovation, changing consumer expectations, and the need for operational efficiency. In 2025, these technologies are no longer novelties but integral components of retail and CPG marketing strategies.

Retail 75

Retail Artificial Intelligence Energy and Utilities Manufacturing 75

Reltio

JUNE 22, 2020

3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” Therefore, they use connected customer 360 profiles to power connected, hyper-personalized experiences across digital and human interactions.

Retail 78

Retail MDM Customer Experience Analytics 78

OpenText Information Management

NOVEMBER 16, 2017

So far, the Retail sector has been slow to embrace IoT but it’s beginning to happen. Buying an Apple … The post How my Apple Watch gave me a window into a world of IoT in Retail appeared first on OpenText Blogs.

Retail 102

Retail IoT Communications Cloud 102

CGI

JANUARY 10, 2019

Redefining your customer experience transformation strategy through innovation. What would prompt a customer to leave the comfort of home to shop at a store, instead of buying online? As emerging technologies and innovation come together to revolutionize retail, the physical store of the future is only limited by imagination.

Customer Experience 58

Customer Experience Retail Sales Digital transformation 58

CGI

DECEMBER 20, 2018

From channel to customer: How an omni-channel experience is the key to the retail industry’s success. Is the hype around the retail store being dead simply that, hype? Retailers are making a decided shift in focus from channel to customer , led by the growing demand for seamless and personalised customer experiences.

Retail 81

Retail Customer Experience Consumer Services Personal data 81

IBM Big Data Hub

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 90

Retail Unstructured data Artificial Intelligence Sales 90

OpenText Information Management

MARCH 30, 2021

2020 is proving to have been a sea change for the retail industry. All those investments in the brick-and-mortar experience… and then nobody came. Forward-looking retailers are using this opportunity to develop and update their online … The post Maximizing online delivery with DAM for retail appeared first on OpenText Blogs.

Retail 80

Retail Customer Experience 80

Rocket Software

JUNE 1, 2020

Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual no longer exists. Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

CGI

FEBRUARY 7, 2022

In the last two years, the retail industry has focused on fulfillment and rightly so. Since the onset of the pandemic, retailers have needed to find innovative ways to deliver goods while keeping customers and employees safe. Now the focus will be on the quality of engagement with customers.

Retail 52

Retail Customer Experience 52

Thales Cloud Protection & Licensing

OCTOBER 18, 2018

As digital transformation takes hold, the retail industry is under siege from cyber criminals and nation states attempting to steal consumers’ personal information, credit card data and banking information. Lines are now blurred between physical and digital experiences. retailers experiencing a breach in the last year.

Retail 66

Retail Data breaches Digital transformation Encryption 66

Thales Cloud Protection & Licensing

OCTOBER 23, 2018

So before the shopping frenzy begins, we thought this would be an opportune time to outline some best practices that both retailers and consumers should follow in order to protect consumer data. As convenience technologies evolve, look for more risks to consumers and retailers. Protecting Consumer Data is Priority #1. Back to basics.

Retail 70

Retail Data breaches Phishing Authentication 70

IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 51

Customer Experience Artificial Intelligence Retail Marketing 51

OpenText Information Management

OCTOBER 3, 2018

The battle is called retail execution. Securing shelf space is not cheap and persuading retailers to take your products means convincing them your product is … The post Retail execution with SAP DAM appeared first on OpenText Blogs. It affects the products and options available to you and what you buy.

Retail 58

Retail Customer Experience Security IT 58

OpenText Information Management

JANUARY 5, 2023

The retail and consumer goods industries continue to evolve at a rapid rate. Overall, 2022 retail holiday spending grew 7. … The post 2023 retail and consumer goods industry predictions appeared first on OpenText Blogs. 6%, according to Mastercard SpendingPulse.

Retail 59

Retail Customer Experience 59

IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 59

Retail Blockchain Customer Experience Sales 59

erwin

JUNE 14, 2019

Digital Transformation in Retail. The inherently competitive nature of retail has made the sector a leader in adopting data-driven strategy. From loyalty cards to targeted online ads, retail has always had to adapt to stay relevant. Or are your existing customers using partners in place of visiting your store?

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

DLA Piper Privacy Matters

JULY 25, 2022

Organisations, including retailers, may collect biometric information via CCTV for a variety of reasons, including to build profiles of the individuals entering their stores, identify returning shoppers or to identify specific individuals that have previously been removed from their premises. The OAIC’s full statement is available here.

Retail 98

Retail Privacy Customer Experience Compliance 98

OpenText Information Management

DECEMBER 1, 2023

The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into 2024, retailers are poised for yet another transformative year, driven by cutting-edge technologies that promise to reshape the shopping experience.

Retail 59

Retail Artificial Intelligence Security Customer Experience 59

Reltio

JUNE 25, 2020

His research focuses on exploring strategies for leveraging technology to deliver relevant and engaging customer experiences. Joe answered questions about the importance of hyper-personalization, digital transformation, and customer data to delivering what Forrester calls “ moments-based marketing.” Thanks for reading.

Marketing 98

Marketing Retail Customer Experience Digital transformation 98

IBM Big Data Hub

OCTOBER 11, 2019

Let’s say you’re the Chief Technology Officer of a bank or retailer struggling to infuse AI that aims to improve customer experiences. You likely face three main challenges:

Customer Experience 75

Customer Experience Retail 75

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. Figure 1: Web application breaches in the Retail industry. There are two ways to protect customers’ PAN, encryption and tokenization.

Security 143

Security Retail Authentication Big data 143

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.

Retail 97

Retail Marketing Compliance Sales 97