IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

Reltio

JULY 6, 2018

A leading PC & printer manufacturer & re-seller created a single global view of accounts. Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Enabling Connected Experiences. Reduced IT & Operational Cost.

MDM 60

MDM Insurance Retail Cloud 60

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Reltio

OCTOBER 28, 2021

How can you increase cross and upsell in a B2C Loyalty Management use case if you can’t connect Customer, Product and possibly also Location (retail outlet)? How will you upgrade your customer satisfaction in your maintenance programme if you don’t know which product each client bought and which engineer’s territory it is in?

MDM 98

MDM IT B2B Sales 98

IBM Big Data Hub

MAY 17, 2024

Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust. A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience.

B2C 64

B2C B2B Customer Experience e-Delivery 64

Ascent Innovations

AUGUST 29, 2020

Higher quality assurance as goods typically come from a focused production run and manufactured date. Reduced turnaround time leading to better end-customer experience. At the same time, the consumer (retailer) will be able to launch new product lines with minimal risk. Better cash flow for the consumer.

Customer Experience 98

Customer Experience Risk Retail Manufacturing 98

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

IBM Big Data Hub

JANUARY 16, 2024

Successful companies fuse product development practices with overarching business strategies to ensure sustainable innovations that will resonate efficiently and sustainably with customers—both in existing markets and among new target audiences. This will become the sample as materials and vendors are sourced for mass production.

Marketing 74

Marketing Manufacturing Sales Customer Experience 74

Reltio

FEBRUARY 20, 2020

Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise. These services follow three main buying patterns to support a new customer experience: product curation, replenishment or access.

Retail 52

Retail Customer Experience Sales Manufacturing 52

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. For example, organisations in the Legal and Retail sector may see impressive ROIs. As a result, we predict single digit growth in the next 5 years.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Reltio

MARCH 15, 2019

Whether it is retail, CPG, or auto industry, unlocking the value of customer data is always challenging. Data Geniuses make sure they understand the Customer 360 and make the experience delightful. As you would expect, these exceptional individuals set their sight on long-term goals.

B2B 40

B2B Digital transformation Retail MDM 40

Reltio

AUGUST 16, 2018

improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g. While there are many tools being offered to meet GDPR and other regulatory requirements, companies should use a Modern Data Management platform that supports both offensive (e.g.

GDPR 70

GDPR MDM Compliance Personal data 70

Reltio

OCTOBER 24, 2018

In sum, this mandates a comprehensive customer profile with a 360-degree view that can accommodate data-change requests and the ability to generate privacy compliance reports fast.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

Ascent Innovations

OCTOBER 9, 2020

Safety stock serves as an insurance or a cushion for manufacturers and retailers against possible out of stock situations for an item. So, the right safety stock for an item should strike a balance between the conflicting goals of maximizing customer experience (satisfaction) and the cost of managing additional inventories.

Sales 66

Sales Manufacturing Marketing Customer Experience 66

Ascent Innovations

AUGUST 29, 2020

Higher quality assurance as goods typically come from a focused production run and manufactured date. Reduced turnaround time leading to better end-customer experience. At the same time, the consumer (retailer) will be able to launch new product lines with minimal risk. Better cash flow for the consumer.

Customer Experience 52

Customer Experience Risk Retail Manufacturing 52

Reltio

MAY 13, 2019

These inconsistencies impact productivity of your users and also impact customer experience across channels.”. If you’re like most companies, the quality of your master data has naturally degraded over time, leading to duplication and inconsistencies within and across your applications.

Cloud 89

Cloud Cleanup Risk IT 89

Info Source

NOVEMBER 14, 2018

“By eliminating manual website updates, PITT OHIO has reclaimed 90 to 95 percent of a customer service rep’s time, freeing them to tackle higher-value work that is both rewarding and enhances the customer experience.”. Product Information. Next-Generation RPA: RPA+Artificial Intelligence Platform.

Artificial Intelligence 40

Artificial Intelligence B2B Digital transformation Marketing 40

Info Source

OCTOBER 21, 2022

The Manufacturing sector recovered strongly in 2021. The demand from the Retail sector declined for the second year in a row as this sector was struggling to transform itself. State and Local government investments grew at a moderate pace in 2021, after a peak investment year 2020.

Marketing 52

Marketing Digital transformation Paper Sales 52

Reltio

OCTOBER 9, 2022

By processing big data, retailers can get insights into their entire supply chain. Marketers can effectively generate customer profiles and touchpoints for hyper-personalized messaging. Manufacturers can monitor and manage the performance of different components and the overall infrastructure in their facilities.

Big data 52

Big data MDM Unstructured data Analytics 52

Reltio

SEPTEMBER 9, 2019

For example, whilst I was the CIO of P&G India in 1995-8, we realised that our third-party distributors all had different standards for things like customer, order number, financial payments etc However, getting all this data harmonized was key to getting transparency into our retail operations. Absolutely yes!

Digital transformation 40

Digital transformation Retail Manufacturing Blockchain 40

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain.

MDM 40

MDM Sales Digital transformation Cloud 40

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. Business moved faster than our ability to change the technology based on these relational database models. You need flexibility and fluidity because the landscape is constantly shifting around you.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 74

Artificial Intelligence IT Customer Experience Government 74