OpenText Information Management

AUGUST 17, 2018

I recently attended the Manufacturers Leadership Summit hosted by Frost & Sullivan in LA. This three-day event was full of presentations, case studies and discussions on the journey to Manufacturing 4.0. I thought I’d share a few pointers from the show on how leading enterprises are finding success through digital manufacturing.

Manufacturing 40

Manufacturing Digital transformation Customer Experience 40

IBM Big Data Hub

MAY 31, 2023

This is especially true in manufacturing and industrial engineering. which involves the integration of advanced digital technologies and IoT into manufacturing processes and connected devices that transmit and receive instructions and data. Robots on the manufacturing floor are programmed to be aware of and work with other robots.

Manufacturing 87

Manufacturing Cloud Customer Experience Analytics 87

CGI

DECEMBER 9, 2019

Harnessing data—be it to anticipate future consumption trends, refine sales forecasts, optimize inventory management and replenishment, or improve customer experience —has become crucial to delivering greater value to customers and the business. Learning from pioneers.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

Thales Cloud Protection & Licensing

FEBRUARY 28, 2022

To enable this revolution, automobile manufacturers and their supply chain partners have rapidly adopted new technologies to better serve customers and win competitive advantages: Embedding high-speed connectivity in vehicles to improve customer experience and entertainment as well as real-time diagnostics and OTA updates.

Data Privacy 71

Data Privacy Privacy Manufacturing Digital transformation 71

Thales Cloud Protection & Licensing

DECEMBER 15, 2021

Often, the partner seeks out the relationship with a manufacture or vendor to help themselves fulfill a particular need. Original Equipment Manufacturers (OEM) are the most well-known type of hardware channel sales. Say you manufacture high-grade optical lenses. Let's take a look. Hardware OEM Channel Partnerships.

Sales 126

Sales Manufacturing Marketing Access 126

The Last Watchdog

NOVEMBER 15, 2018

Carried out by ReRez Research , DigiCert’s poll queried senior officials at organizations in the fields of healthcare, industrial manufacturing, consumer products and transportation ranging in size from 999 to 10,000 employees.

IoT 166

IoT Security Encryption Authentication 166

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 93

Customer Experience Cloud Access Compliance 93

CGI

JULY 22, 2019

Manufacturers are in the midst of a revolution?a In this new world, modern manufacturers must learn to be agile: to understand, interpret and respond quickly to ever-increasing customer expectations. transformations with new technologies, products, services and business models is disruptive for manufacturers.

Manufacturing 66

Manufacturing Digital transformation Customer Experience Paper 66

Reltio

MAY 15, 2020

As the crisis unfolds, consumer packaged goods (CPG) manufacturers have found themselves in an essential role. In the face of recessionary behavior driven by the total collapse of consumer confidence, CPG companies may find hyper-personalizing customer experience is the key to unlocking their competitive edge and long-term sustainability.

Retail 72

Retail Customer Experience Manufacturing Sales 72

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 79

Customer Experience Cloud Access Compliance 79

Info Source

JANUARY 30, 2025

In 2025, I predict this mix shift will accelerate for several reasons, each reinforcing the other: Increased Willingness to Meet Multi-Channel Communication Demands : Particularly in B2C transactions, driven by the pressure to meet heightened customer experience expectations.

Marketing 52

Marketing B2B Digital transformation Customer Experience 52

IBM Big Data Hub

APRIL 26, 2024

In the case of telcos, for example, some of the common use cases are AI assistants in contact centers, personalized offers in service delivery and AI-powered chatbots for enhanced customer experience. Device manufacturers have discovered that significant bandwidth is required to run LLMs. How small can you go?

Cloud 83

Cloud Customer Experience Manufacturing Mining 83

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. With that said, modern master data management best practices power business transformation and the customer experiences of the future.

MDM 98

MDM Customer Experience Government Marketing 98

IBM Big Data Hub

MAY 19, 2023

In addition, cloud ERP solutions enable SMEs to enhance their overall productivity by reducing manufacturing time. TDC Digital caters to small factories, such as rolling door manufacturers, who use their platform to monitor their stock and production flow.

Cloud 74

Cloud Unstructured data Customer Experience Manufacturing 74

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. For instance, manufacturers can use IoT in their factories to know when their machines need repairing, known as preventive maintenance.

Digital transformation 69

Digital transformation Customer Experience Artificial Intelligence IoT 69

OpenText Information Management

DECEMBER 13, 2024

Virtual reality experiences are creating immersive brand storytelling platforms. Consumers can now take virtual factory tours, understand product manufacturing processes, and connect with brands on a deeper, more experiential level. Blockchain technology is now standard for supply chain traceability.

Retail 81

Retail Artificial Intelligence Energy and Utilities Manufacturing 81

OpenText Information Management

SEPTEMBER 16, 2024

We rely on machines to ensure water comes out of our faucets, heat our homes and businesses, fill our cars with petrol or electricity, construct and maintain roads, transport people and goods, provide medical images, and manufacturing more machines.

Energy and Utilities 111

Energy and Utilities e-Delivery Analytics Mining 111

Reltio

OCTOBER 28, 2021

Value drivers for MDM that Reltio sees within our customer base include operational efficiency; customer experience and risk & compliance and it is very common for projects to deliver incrementally over time. Increase growth in loyalty base by 12 % via in-app self-service and real-time offer functions.

MDM 98

MDM IT B2B Sales 98

Reltio

AUGUST 17, 2018

A Self-Learning Data Platform breaks down silos among medical affairs, marketing, business intelligence and manufacturing, and helps develop a common understanding of customer data and market insight across all departments. Which interactions matter most for your target physicians, and do you provide a superior customer experience?

MDM 70

MDM Customer Experience Sales Marketing 70

Rocket Software

MAY 18, 2020

Non-essential manufacturing has slowed down as essential services become prioritized. A Rocket customer, who provides intralogistics solutions for manufacturing, warehouse, and distribution centers, needed a solution to manage the distribution of their goods. Rocket’s Solution. Facing the Pandemic Together.

Manufacturing 59

Manufacturing B2B Government Customer Experience 59

OpenText Information Management

FEBRUARY 15, 2024

The compound annual growth rate of healthcare data will reach 36% by 2025 – rising 6% faster than manufacturing, 10% faster than financial services and … The post How digital fax and capture are transforming healthcare appeared first on OpenText Blogs.

Mining 69

Mining Financial Services Manufacturing Customer Experience 69

Thales Cloud Protection & Licensing

SEPTEMBER 16, 2024

The evolution of IAM: two decades of innovation Over the past two decades, significant progress in IAM has given rise to Customer Identity and Access Management (CIAM). CIAM focuses on providing a personalized and seamless customer experience across various touchpoints, driven by the Internet, E-commerce, social media, and smartphones.

B2B 62

B2B Compliance Manufacturing Customer Experience 62

Thales Cloud Protection & Licensing

JULY 16, 2019

This week marks the return of Amazon Prime Day – Amazon’s seasonal retail event which has fast become a masterclass in driving demand and growth through great customer experience. In fact, last year’s event was touted as ‘the biggest shopping event in history’ , with over 100 million products sold. Checkout challenges in e-commerce.

Digital transformation 73

Digital transformation Customer Experience Encryption Authentication 73

Thales Cloud Protection & Licensing

MARCH 23, 2023

This SM platform is a configurable, highly scalable software licensing solution that enables new or expanded revenue streams for software manufacturers. To assess the impact of Sentinel on customers, Thales commissioned Forrester Consulting to provide their Total Economic Impact™ (TEI) study. Below is a summary of this study.

Sales 71

Sales Customer Experience Marketing Manufacturing 71

Thales Cloud Protection & Licensing

MAY 29, 2024

One significant change is how we approach identity verification, using AI to enhance security, streamline processes, and improve customer experience. A Technological Revolution As the digital landscape evolves, artificial intelligence (AI) is sparking a technological revolution with far-reaching effects across various industries.

B2B 62

B2B Insurance Customer Experience B2C 62

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

As the holiday season approaches, many retail, hospitality, logistics, and food manufacturing organizations hire seasonal workers to meet increasing demand. Delayed assignment of privileges means that the employee is practically unable to assist, hampering productivity and damaging customer experience. Mon, 11/21/2022 - 05:36.

Access 71

Access Security Retail Authentication 71

IBM Big Data Hub

MAY 17, 2024

A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience. Only 14% of surveyed consumers described themselves as “satisfied” with their experience purchasing goods online.

B2C 64

B2C B2B Customer Experience e-Delivery 64

CGI

SEPTEMBER 27, 2018

Manufacturers are in the midst of a revolution?a In this new world, modern manufacturers must learn to be agile: to understand, interpret and respond quickly to ever-increasing customer expectations. transformations with new technologies, products, services and business models is disruptive for manufacturers.

Manufacturing 40

Manufacturing Digital transformation Customer Experience Risk 40

IBM Big Data Hub

MAY 26, 2023

The core banking application landscape involves multiple applications (both legacy and custom off-the-shelf) that are integrated and surfaced across multiple customer experiences, including mobile. in Manufacturing, and customer relationship management and customer service automation in Financial Services.

Cloud 72

Cloud Energy and Utilities Financial Services Digital transformation 72

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. For example, data opens opportunities for more personalized customer experiences and, in turn, a competitive edge.

Artificial Intelligence 74

Artificial Intelligence IT Customer Experience Government 74

IBM Big Data Hub

DECEMBER 8, 2023

A close-up of the SDV architecture The infrastructure layer This layer includes not only the vehicle but also the telco equipment, roadside units, smart city systems and similar components, as well as various backend systems of the original equipment manufacturers (OEMs).

Computer and Electronics 66

Computer and Electronics Manufacturing Cloud Customer Experience 66

Reltio

JULY 6, 2018

A leading PC & printer manufacturer & re-seller created a single global view of accounts. Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Reduced IT & Operational Cost. Fast Path to Digital Transformation.

MDM 60

MDM Insurance Retail Cloud 60

Ascent Innovations

AUGUST 29, 2020

Higher quality assurance as goods typically come from a focused production run and manufactured date. Reduced turnaround time leading to better end-customer experience. Less risk in the form of purchasing and management approvals. Better cash flow for the consumer. Fewer variables in production planning.

Customer Experience 98

Customer Experience Risk Retail Manufacturing 98

IBM Big Data Hub

JANUARY 16, 2024

Successful companies fuse product development practices with overarching business strategies to ensure sustainable innovations that will resonate efficiently and sustainably with customers—both in existing markets and among new target audiences. This will become the sample as materials and vendors are sourced for mass production.

Marketing 74

Marketing Manufacturing Sales Customer Experience 74

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

DXC Technology

DECEMBER 5, 2019

Data shared in an ecosystem is more valuable than data locked in a silo because it leads to new innovations and customer experiences. As organizations focus on data-driven business models to remain competitive, they will increasingly seek to collaborate with partners and exchange data.

Customer Experience 41

Customer Experience Digital transformation IT Manufacturing 41