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It is a living document that grows with you, highlighting the areas of skills and expertise most relevant to the library and information sector. Depending on your experience and the sector you are working in, some areas will be more relevant to you than others. Getting chartered is a big undertaking. and reflect on it. What went well?
skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customerexperience. Duplicative capabilities across applications and channels give rise to duplicative IT resources (e.g.,
For example, organizations can re-package video libraries, songs, research, and course material for different audiences – customers, researchers, academics, students, and so on; and they can monetize the content via CaaS. Digital Experience Platforms (DXP). A good digital experience can underpin a good customerexperience.
CustomerExperience (CX). In the age of DT, organizations must ensure memorable experiences for their customers. They must look at the value of experiences across a range of products and services to increase brand recognition, customer loyalty, market share, business performance, and more.
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