CILIP

JULY 22, 2024

It is a living document that grows with you, highlighting the areas of skills and expertise most relevant to the library and information sector. Depending on your experience and the sector you are working in, some areas will be more relevant to you than others. Getting chartered is a big undertaking. and reflect on it. What went well?

Libraries 52

Libraries Customer Experience Mining IT 52

IBM Big Data Hub

NOVEMBER 24, 2023

skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customer experience. Duplicative capabilities across applications and channels give rise to duplicative IT resources (e.g.,

Cloud 89

Cloud Customer Experience Marketing Mining 89

ARMA International

SEPTEMBER 13, 2021

For example, organizations can re-package video libraries, songs, research, and course material for different audiences – customers, researchers, academics, students, and so on; and they can monetize the content via CaaS. Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

ARMA International

SEPTEMBER 22, 2021

Customer Experience (CX). In the age of DT, organizations must ensure memorable experiences for their customers. They must look at the value of experiences across a range of products and services to increase brand recognition, customer loyalty, market share, business performance, and more.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52