Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. CURRENT VERTICAL MARKET BREAKDOWN The Finance segment (Banking and Financial Services combined with Insurance) represents the largest industry sector.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Healthcare, insurance and education are more hesitant due to the legal and compliance efforts to which they must adhere—and the lack of insight, transparency and regulation in generative AI.

Artificial Intelligence 118

Artificial Intelligence Marketing Sales Communications 118

IBM Big Data Hub

MARCH 28, 2024

Enterprise organizations in industries that need to meet strict regulatory compliance standards or comply with data sovereignty laws (manufacturing, energy, oil and gas) frequently choose private cloud environments when they need to meet strict regulatory standards. All the major public cloud providers (e.g.,

Cloud 97

Cloud Energy and Utilities Compliance Privacy 97

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

DXC Technology

DECEMBER 5, 2019

Data shared in an ecosystem is more valuable than data locked in a silo because it leads to new innovations and customer experiences. As organizations focus on data-driven business models to remain competitive, they will increasingly seek to collaborate with partners and exchange data.

Customer Experience 41

Customer Experience Digital transformation IT Manufacturing 41

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. The Healthcare and Manufacturing segments reflect major industry sectors related to demand for Capture & IDP Solutions in 2022.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Reltio

AUGUST 16, 2018

improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g. While there are many tools being offered to meet GDPR and other regulatory requirements, companies should use a Modern Data Management platform that supports both offensive (e.g.

GDPR 70

GDPR MDM Compliance Personal data 70

Reltio

OCTOBER 24, 2018

In sum, this mandates a comprehensive customer profile with a 360-degree view that can accommodate data-change requests and the ability to generate privacy compliance reports fast.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

Ascent Innovations

OCTOBER 9, 2020

Safety stock serves as an insurance or a cushion for manufacturers and retailers against possible out of stock situations for an item. So, the right safety stock for an item should strike a balance between the conflicting goals of maximizing customer experience (satisfaction) and the cost of managing additional inventories.

Sales 66

Sales Manufacturing Marketing Customer Experience 66

Reltio

MAY 13, 2019

These inconsistencies impact productivity of your users and also impact customer experience across channels.”. If you’re like most companies, the quality of your master data has naturally degraded over time, leading to duplication and inconsistencies within and across your applications.

Cloud 89

Cloud Cleanup Risk IT 89

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

Info Source

NOVEMBER 14, 2018

“By eliminating manual website updates, PITT OHIO has reclaimed 90 to 95 percent of a customer service rep’s time, freeing them to tackle higher-value work that is both rewarding and enhances the customer experience.”. Product Information. Next-Generation RPA: RPA+Artificial Intelligence Platform.

Artificial Intelligence 40

Artificial Intelligence B2B Digital transformation Marketing 40

Info Source

OCTOBER 21, 2022

Demand for solutions to automate processes in the Finance Segment, in which we include BFSI and Insurance, grew strongly in 2021. The Manufacturing sector recovered strongly in 2021. The largest verticals in the Capture & IDP markets are the Finance and Public Sectors.

Marketing 52

Marketing Digital transformation Paper Sales 52

Reltio

MARCH 15, 2019

Bill Brumlow of Petco is helping his organization successfully offer consistent experience and efficient omni-channel customer journey, while Walt Feldmann of Subway is helping his business counterparts deliver an enhanced customer experience via their mobile loyalty app, all thanks to innovative use of customer data.

B2B 40

B2B Digital transformation Retail MDM 40

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. Business moved faster than our ability to change the technology based on these relational database models. You need flexibility and fluidity because the landscape is constantly shifting around you.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain.

MDM 40

MDM Sales Digital transformation Cloud 40