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The first step on this journey is to get all of your information into the information ecosystem. This is a practice called Capture. What is InformationCapture? Let’s take a deeper look at this first step of digital transformation. At the same time, access to the document can be shared.
At the heart of this transformation journey is information, the currency that fuels and funds the digital transformation journey. It is the common denominator in customerexperience, business agility, operational excellence and automation; all stem from intelligent information management.
To help answer that, take a quick mental inventory of all the technologies your organization utilizes that interact in some way with organizational information. Think about all of the informationcaptured, stored, and created using those technologies. Now ask yourself – who is in charge of managing all of that information?
With informationcapture and intelligent document processing solutions, organizations cut operational costs and significantly improve the customerexperience through faster settlements and transparent claim tracking. Enhance customer service Exceptional customer service is crucial today.
Sentiment analysis takes customer support to a whole different level. I would go as far as saying AI-based technologies have taken InformationCapture and the automation of business processes to a completely different level. This will drive a strong demand for InformationCapture services with low-code capabilities in 2022.
In this process of modernization, capture capabilities must: a) become smarter; and b) move to the point at which information first comes into the organization. The opportunity begins by embracing AI and machine technologies that allow organizations to automate the process of information governance.
Sentiment analysis takes customer support to a whole different level. I would go as far as saying AI-based technologies have taken InformationCapture and the automation of business processes to a completely different level. This will drive a strong demand for InformationCapture services with low-code capabilities in 2022.
The growth rates for Capture & IDP software and solutions returned to a double-digit growth, close to pre-pandemic growth rates in 2022. The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customerexperience expectations following the pandemic.
Information Security and Compliance Through the Prism of Two Industries. 3 Challenges Created by an Ad Hoc Approach to InformationCapture. Automating Information Management – It’s About Time. 5 Hidden Security Vulnerabilities in Your Antiquated Capture System. 6 Tips on Asset Lifecycle Information Management.
initially partnered with Kofax to improve driver license information extraction through its native mobile applications. When insurers focus solely on the front-office customerexperience, they miss opportunities to improve the entire customer journey, reduce costs, improve compliance, and leapfrog the competition,” said Reynolds C.
INfuse provides an excellent opportunity to automate informationcapture and improve productivity, employee satisfaction, and customerexperience.”. Kodak Alaris recently enhanced the award-winning INfuse Solution to drive further adoption of “edge capture.”
By combining the use of web-based forms capture with the network independent image capture capabilities of the NX Scanner, Square 9 and Fujitsu have created a unified informationcapture platform that can be easily customized to fit virtually any customerexperience.
This new solution provides a tremendous opportunity to streamline the REAL ID application process and improve the customerexperience,” said Don Lofstrom, President & General Manager of the Alaris division of Kodak Alaris. Alaris is a leading provider of informationcapture solutions that simplify business processes.
HxC is the first cloud-native application built on the Hyland Experience Platform (HxP) — Hyland’s next-generation cloud-based platform delivering best-of-breed content services capabilities through a variety of SaaS applications in the Hyland Cloud. To learn more about Hyland RPA, visit the Hyland RPA showcase in CommunityCentral.
When organizations implement digital workflows, one of the results is that their staff can provide better customer service. It might be counter-intuitive, but the use of office automation technology actually improves the quality of human interaction.
DocuWare’s first annual Customer Appreciation Week is still going strong! While we know July 19 is the next official Get to Know Your Customer Day, we couldn’t wait to show our appreciation – why leave it to just one day? Each day this week, we have been honoring one customer.
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