Remove Customer Experience Remove Government Remove Mining
article thumbnail

ABBYY Releases Research: State of Process Mining and Robotic Process Automation

Info Source

Global survey results released today found that process knowledge is the primary success factor for robotic process automation (RPA) projects, yet only 31% of US organizations are currently using process mining tools to understand their processes. Improving customer experience. Process mining . IT service management.

Mining 52
article thumbnail

What Is Data Literacy?

erwin

With your employees connected and armed with data that paints a clear picture of the business, your organization is better prepared to turn its attention to whatever your strategic priority may be – i.e. digital transformation, customer experience, or withstanding this current (or future) crisis. So, what is data literacy?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How OpenText will save $1B with our own  products

OpenText Information Management

With more than 60 OpenText products powering our operations currently, we’re on a path to transform our operational cost structure, improve efficiencies, and enhance our customers' experience working with OpenText. These tools include OpenText™ Digital Asset Management and OpenText™ Web CMS.

ECM 105
article thumbnail

Cybercriminals Are Targeting AI Conversational Platforms

Security Affairs

One of the key categories of Conversational AI platforms is AI-powered Call Center Software and Customer Experience Suites. The adversary could apply data mining and extraction techniques to acquire records of interest and use them in advanced phishing scenarios and other cyber offensive purposes.

article thumbnail

How to Take Your Business to The Next Level with Data Intelligence

erwin

With tools such as Artificial Intelligence, Machine Learning, and Data Mining, businesses and organizations can collate and analyze large amounts of data reliably and more efficiently. Enhance customer experience. Businesses are also able to use such information to provide customers with user-centric customer experience.

Analytics 103
article thumbnail

Digital twins reimagined at scale for energy and resources 

OpenText Information Management

1 The ratio between man and machine All industries use machines, yet the energy and resources sector including utilities , oil and gas , chemicals , and metals & mining industries is the most capital intensive. In this sector, the ratio of gross plant, property, and equipment (aka. billion by 2027. Are you ready to take action?

article thumbnail

Top 5 tech predictions for the energy and resources sector in 2025

OpenText Information Management

Modernized customer experiences in utilities Utilities will leverage advanced analytics and AI to transform customer interactions , providing hyper-personalized services and transparent communication. Cybersecurity gaps will continue to be reduced with governance playing a critical role. Are you ready to learn more?