AIIM
APRIL 21, 2022
Next-level customer service. Because I had a remarkable customer experience with Hello Fresh, and now I expect to have just as good an experience with your organization. If Hello Fresh has an easy-to-use website and home run customer service, your shared customers are going to expect the same from you.
AIIM
JUNE 3, 2020
This new business environment has led to governance failures at three key pressure points: Information “entry points”. Governance Pressure Point 1 - Information “Entry Points”. Organizations that have adapted their information management strategies to the cloud and mobile need to extend their governance strategies as well.
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OpenText Information Management
FEBRUARY 23, 2023
According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience. Yet, according to IDC, the public sector continues to rank below almost every other sector for customer satisfaction when it comes to digital service delivery.
The Last Watchdog
APRIL 15, 2025
In his annual letter to shareholders , Jassy presented Alexa+ as the first personal assistant that can truly act, declaring Generative AI is going to reinvent virtually every customer experience we know. It wasnt until Newton came along that we could calculate the immutable forcesmass, distance, rotationthat govern motion.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)
Data Breach Today
DECEMBER 4, 2020
Experian's David Britton on Identity Governance and Security Organizations can enhance security while maintaining a good customer experience by leveraging data for authentication, says David Britton of Experian.
erwin
AUGUST 28, 2020
Organizations with a solid understanding of data governance (DG) are better equipped to keep pace with the speed of modern business. In this post, the erwin Experts address: What Is Data Governance? Why Is Data Governance Important? What Is Good Data Governance? What Are the Key Benefits of Data Governance?
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