IBM Big Data Hub

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

Customer Experience 66

Customer Experience Retail Sales Artificial Intelligence 66

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

OpenText Information Management

OCTOBER 25, 2021

Every financial services organization today understands the importance of data maturity. Data maturity is about maximizing the value of your data to answer business questions, empower employees and deliver an improved customer experience. But there’s a major gap between where banks are and where they want to be.

Financial Services 65

Financial Services Customer Experience Insurance 65

CGI

SEPTEMBER 15, 2023

AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude of near-term impact will vary by operational area.

Artificial Intelligence 98

Artificial Intelligence Financial Services Customer Experience 98

OpenText Information Management

AUGUST 26, 2024

Fast, easy, personalized, and engaging experiences are the name of the game in financial services. It’s not just competitors you’re up against but also experience leaders in other industries. Mobile messaging is a direct line into the hand or pocket of your customer, client, or member.

Financial Services 69

Financial Services Marketing Insurance Communications 69

IBM Big Data Hub

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape.

Financial Services 48

Financial Services Customer Experience Cloud Digital transformation 48

IBM Big Data Hub

SEPTEMBER 18, 2023

At the same time, we are increasingly seeing regulators more closely monitor the industry’s relationship with non-traditional players (such as fintechs and neobanks), aimed at mitigating the introduction of potential risks into the financial services ecosystem.

Customer Experience 69

Customer Experience Financial Services Cloud Compliance 69

OpenText Information Management

AUGUST 13, 2019

For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs. Let me explain.

Customer Experience 63

Customer Experience Retail Financial Services Digital transformation 63

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. With Mobius, teams can focus on higher-value tasks, like enhancing the customer experience. Read the full IDC Vendor Spotlight here.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

OpenText Information Management

FEBRUARY 12, 2019

We recently wrote a blog on how AI in Financial Services can improve customer experience. It came as a bit of a surprise as … The post AI in Financial Services is growing, but there’s a way to go appeared first on OpenText Blogs. It’s funny how the world works. Let me explain.

Financial Services 55

Financial Services Customer Experience Digital transformation IT 55

OpenText Information Management

MAY 16, 2018

In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers demand.

Customer Experience 45

Customer Experience Financial Services Analytics 45

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

OpenText Information Management

JULY 12, 2023

What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based. For example, in … The post Three use cases for cloud fax in financial services appeared first on OpenText Blogs.

Financial Services 52

Financial Services Cloud Customer Experience Paper 52

OpenText Information Management

NOVEMBER 22, 2023

All of these elements have put pressure on the financial … The post Predictions for the financial services industry in 2024 appeared first on OpenText Blogs.

Financial Services 59

Financial Services Artificial Intelligence Customer Experience Content services 59

AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible.

Customer Experience 112

Customer Experience Metadata Financial Services IT 112

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Info Source

DECEMBER 9, 2019

“Ephesoft is able to meet our requirements and is versatile to scale with us as we continue to transform our business processes to deliver faster, simpler and more responsive customer experience to our clients,” said Mr. Joel Kornreich, group chief executive officer of Alliance Bank.

Customer Experience 52

Customer Experience Financial Services Digital transformation Sales 52

OpenText Information Management

FEBRUARY 6, 2023

To start, the length of a car lease … The post Customer first: New U.K. consumer duty for the financial services industry appeared first on OpenText Blogs. This often happens to consumers when, for example, reviewing details about a new car lease or opening a new investment account.

Financial Services 59

Financial Services Customer Experience Retail Cloud 59

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 95

Digital preservation Insurance Financial Services Digital transformation 95

Info Source

OCTOBER 12, 2018

For example, ChatBot technology is becoming particularly popular in banking for customer service, by cutting down handling times and accelerating payments processing, enabling better customer interaction by eliminating errors and increasing efficiency. per share, a net interest margin at 22.7 ” Tweet.

Financial Services 40

Financial Services Customer Experience Retail Insurance 40

IBM Big Data Hub

JULY 31, 2023

Financial services companies are considered institutions because they manage and move the core aspects of our global economic system. And the beating heart of financial institutions is the IBM mainframe.

Financial Services 50

Financial Services Digital transformation Computer and Electronics Analytics 50

OpenText Information Management

APRIL 14, 2023

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize that improving the customer experience requires improving the employee experience.

Customer Experience 59

Customer Experience Financial Services Insurance Content services 59

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others.

Financial Services 59

Financial Services Customer Experience Insurance Retail 59

Info Source

JANUARY 28, 2021

This alliance will provide a premiere AI-based, cloud-native, low-code HyperApp solution for the mortgage and financial services industries. Accessible data is critical to customer insights, performance and sustainability. 16, 2020 – Ephesoft, Inc. , Finally, a human-in-the-loop approval layer completes the processing cycle.

Digital transformation 52

Digital transformation Financial Services Marketing Cloud 52

OpenText Information Management

APRIL 22, 2019

While executives see transformation as essential, achieving success is proving to be much more difficult, with a global report recently published by Cap Gemini suggests that insurance companies are lagging behind other Financial Services organizations.

Digital transformation 93

Digital transformation Insurance Financial Services Customer Experience 93

Info Source

APRIL 25, 2019

From the business standpoint, the inability to automate data input not only slows down transactions but also creates inaccurate and unreliable onboarding processes and poor customer experiences, impedes transparency and operational visibility.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

IBM Big Data Hub

MAY 16, 2023

Benefits include improved market performance and reduced costs, revenue growth through deep customer understanding and actionable insights, and exceptional experiences for customers and marketers. This leads to stronger customer relationships, which leads to higher customer value.

Marketing 69

Marketing Customer Experience Financial Services Retail 69

OpenText Information Management

MARCH 24, 2020

As more and more people are instructed to stay at home, it’s impossible to overestimate the importance of seamless and continuous engagements with financial services customers. … The post Nurturing relationships while working remotely appeared first on OpenText Blogs.

Financial Services 83

Financial Services Customer Experience Insurance 83

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats.

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59

OpenText Information Management

JUNE 11, 2024

Nationwide isn’t like most other financial services organisations. Our mission is to provide outstanding services that make life better for our members—and our product offering includes personal banking, credit cards, mortgages, and more. It’s a fast-evolving space, which means it’s an exciting and engaging area to work in.

Communications 65

Communications Customer Experience Financial Services Paper 65

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 59

Financial Services Customer Experience Cloud Digital transformation 59

OpenText Information Management

MAY 22, 2024

As we prepare for one of the most important events in payments, we understand that the financial services industry is undergoing significant changes, driven by standards like ISO 20022 and the rapid adoption of artificial intelligence. We are excited to be a lead sponsor at the 2024 Payments Canada Summit!

Artificial Intelligence 69

Artificial Intelligence IT Financial Services Customer Experience 69

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Allianz – a global financial services and insurance company – is one of those organizations which had to rethink their approach on e-signatures. This concept also resonates in other common law countries like the UK or Australia.

Compliance 112

Compliance Insurance Digital transformation Authentication 112

IBM Big Data Hub

DECEMBER 1, 2023

They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products. It also helps improve underwriting decisions, reduce fraud and control costs.

Insurance 96

Insurance Digital transformation Customer Experience Cloud 96

erwin

JULY 8, 2020

With it, an organization can explore models to understand information assets within a business context, from internal operations to full customer experiences. Industry-specific regulations in areas like healthcare, pharmaceuticals and financial services have been in place for some time.

Digital transformation 136

Digital transformation Compliance GDPR Healthcare 136

IBM Big Data Hub

SEPTEMBER 13, 2023

There’s a huge opportunity for banks to work together to reinvent the way that payments operate across the financial infrastructure. IBM Cloud for Payments offers end-to-end, as-a-Service solutions for check payments, cross-border payments and real-time payments.

Cloud 73

Cloud Financial Services Compliance Marketing 73