Info Source

MARCH 16, 2022

The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. Customer centricity became a key focus area to respond to market demands.

Digital transformation 52

Digital transformation Insurance Customer Experience MDM 52

IBM Big Data Hub

JULY 12, 2023

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. CaixaBank is continuing its initiative to increase cloud absorption.

Digital transformation 48

Digital transformation Financial Services Cloud Customer Experience 48

IBM Big Data Hub

FEBRUARY 23, 2024

For example, natural language understanding (NLU) focuses on comprehension, enabling systems to grasp the context, sentiment and intent behind user messages. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention. billion by 2030. billion by 2030.

Analytics 95

Analytics Artificial Intelligence Marketing Education 95

Thales Cloud Protection & Licensing

SEPTEMBER 2, 2024

Breaking Free from Passwords: Passkeys and the Future of Digital Services josh.pearson@t… Mon, 09/02/2024 - 15:14 As passkeys offer a more secure and convenient way to authenticate users, it is no surprise that industry experts agree that they will become the standard authentication method used worldwide.

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Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. Enterprises need a responsive data strategy so they can scale up and down based on the market environment. Reltio Connected Customer 360: Scalability Examples.

Retail 68

Retail MDM Cloud Customer Experience 68

Info Source

MAY 13, 2020

There is a direct relation to RPA project failure and not adequately understanding business process workflows and how they may deviate,” commented Scott Opitz, Chief Marketing Officer at ABBYY. Financial planning & decision-making. Improving customer experience. IT service management. Process mining .

Mining 52

Mining Customer Experience Financial Services Insurance 52

IBM Big Data Hub

FEBRUARY 14, 2024

And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. For example, Amazon reminds customers to reorder their most often-purchased products, and shows them related products or suggestions.

Retail 82

Retail Artificial Intelligence Unstructured data Insurance 82

Info Source

OCTOBER 6, 2020

“Digital transformation is often oversimplified to refer to efforts being attempted with RPA technology, but our experience shows that a one-size fits all automation approach is naïve,” commented Scott Opitz, chief marketing officer at ABBYY. Analyst firm NelsonHall estimates the process mining and discovery market will grow up to $5.4

Analytics 40

Analytics Digital transformation Mining Data science 40

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Collibra

MARCH 11, 2021

Operating model example. Here is an example of how an insurance company working with Collibra set up its operating model: The insurance company is cross-functional, frequently requiring collaboration among different lines of business, such as finance, sales, marketing and IT. Data domain example. Manage customer usage.

Government 59

Government Communications Insurance Customer Experience 59

Collibra

APRIL 11, 2022

Operating model example. Here is an example of how an insurance company working with Collibra set up its operating model: The insurance company is cross-functional, frequently requiring collaboration among different lines of business, such as finance, sales, marketing and IT. Data domain example. Manage customer usage.

Government 52

Government Communications Insurance Customer Experience 52

CGI

JULY 10, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

John Battelle's Searchblog

JANUARY 26, 2015

Ever since writing Living Systems and The Information First Company last Fall, I’ve been citing Earnest , the financial services startup, as a poster child for what I mean by an “information-first” company. The Metromile staff in front of their SF HQ (Preston is in the red shirt in the back right).

Insurance 102

Insurance Data science Customer Experience Financial Services 102

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

JULY 2, 2019

Martin Squires is a leader with extensive experience in customer insight, marketing analytics & data science. Selected for the last 5 years as a member of the Data IQ Data 100 , Martin has considerable experience helping organisations drive value from building a deeper understanding of their customers. “As

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Info Source

DECEMBER 8, 2023

KEY TAKEAWAYS This vertical market assessment is an integral part of Infosource’s analyst services in the Software practice. We analyse industry sectors in key countries around the world and leverage this knowledge in the regional forecasting of the Capture & IDP market.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. This is something I don’t see many people doing in the market today. You have to infuse your data with new data – use behavioural and operational data together for example – if you want new insights.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

IBM Big Data Hub

DECEMBER 1, 2023

They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products. It also helps improve underwriting decisions, reduce fraud and control costs.

Insurance 96

Insurance Digital transformation Customer Experience Cloud 96

eDiscovery Daily

OCTOBER 21, 2019

Join us to hear examples of failures by a major medical center, a major financial institution, a large federal government agency, and a noted presidential advisor. Managing Director, FTI; Clair Atkins – Team Lead, Customer Experience, RelativityOne, Relativity; Rose Jones – Partner / Dir.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Reltio

DECEMBER 10, 2021

Our largest customer manages about 900 million profiles across their various tenants and deployments, which is one of the largest deployments of MDM in the world. Reltio serves several retail, travel and hospitality, and financial services customers that experience significant seasonal spikes in their usage.

MDM 98

MDM Analytics Digital transformation Cloud 98

erwin

JULY 8, 2020

With it, an organization can explore models to understand information assets within a business context, from internal operations to full customer experiences. Industry-specific regulations in areas like healthcare, pharmaceuticals and financial services have been in place for some time.

Digital transformation 136

Digital transformation Compliance GDPR Healthcare 136

Info Source

FEBRUARY 14, 2018

This focus has placed the Atlanta-based ISV squarely in the application performance management (APM) market. We have always purpose built our software for APM in the ECM market,” said Sean Allen, VP, marketing, for Reveille. “We We have now purpose-built it for analytics for ECM and capture.

Analytics 40

Analytics ECM Marketing Cloud 40

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain. In college I did some co-op internships in Honeywell’s marketing department. My Dad worked for Honeywell computer for 35 years so I grew up in the IT world.

MDM 40

MDM Sales Digital transformation Cloud 40

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. For example, ChatGPT is built upon the GPT-3.5 and GPT-4 foundation models created by OpenAI.

Artificial Intelligence 74

Artificial Intelligence IT Customer Experience Government 74