OpenText Information Management

JULY 27, 2021

Utilities have undertaken a large transformation journey to leverage new technologies (such as AI, IoT, robotics, etc.) But what about customer experience?

Energy and Utilities 59

Energy and Utilities Customer Experience Retail IoT 59

OpenText Information Management

DECEMBER 13, 2024

The retail and Consumer Packaged Goods (CPG) industries are experiencing a profound technological metamorphosis, driven by rapid digital innovation, changing consumer expectations, and the need for operational efficiency. In 2025, these technologies are no longer novelties but integral components of retail and CPG marketing strategies.

Retail 81

Retail Artificial Intelligence Energy and Utilities Manufacturing 81

CGI

APRIL 22, 2020

Balancing speed and stability to reinvent utility operations for the energy transition. The COVID-19 pandemic has underscored our need for a reliable energy supply, which is something we typically take for granted. Today, utilities must respond to rapidly changing demand profiles caused by stay-at-home orders.

Energy and Utilities 52

Energy and Utilities Retail Marketing Customer Experience 52

CGI

DECEMBER 7, 2017

The challenge ahead for water retailers. The market is operating well now because customers are switching. Before we all breathe a collective sigh of relief, let’s take a quick look at other markets to get a glimpse of what my lay in store for retailers in this market. premanath.puch…. Thu, 12/07/2017 - 15:43.

Retail 40

Retail Energy and Utilities Marketing Digital transformation 40

CGI

OCTOBER 15, 2018

How utilities are getting creative to find new revenue streams. The utilities industry is undergoing a paradigm shift. This year’s findings reveal that 57% of our utility clients view increasing investments in new products and services as key to addressing regulatory reforms. harini.kottees…. Mon, 10/15/2018 - 06:42.

Energy and Utilities 40

Energy and Utilities Marketing Customer Experience Retail 40

CGI

AUGUST 21, 2018

Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. Utilities recognize the need to accelerate the pace of change.

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

CGI

OCTOBER 31, 2018

Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. So where do utilities stand?

Energy and Utilities 40

Energy and Utilities Analytics Digital transformation Customer Experience 40