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Utilities have undertaken a large transformation journey to leverage new technologies (such as AI, IoT, robotics, etc.) But what about customerexperience?
The retail and Consumer Packaged Goods (CPG) industries are experiencing a profound technological metamorphosis, driven by rapid digital innovation, changing consumer expectations, and the need for operational efficiency. In 2025, these technologies are no longer novelties but integral components of retail and CPG marketing strategies.
Balancing speed and stability to reinvent utility operations for the energy transition. The COVID-19 pandemic has underscored our need for a reliable energy supply, which is something we typically take for granted. Today, utilities must respond to rapidly changing demand profiles caused by stay-at-home orders.
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Because the model requires you to interact with your customers regularly to discuss renewals, usage, and other metrics, you can become a trusted adviser who solves your customers’ problems, not just another company trying to sell them a product. Customers now want to use a product when they need it, without paying to own it forever.
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