OpenText Information Management

NOVEMBER 22, 2017

What happens when you successfully modernize customer communications and deliver a centralized SAP-integrated content management solution? You create a superior customer experience, improve business productivity, and win an OpenText™ Elite™ Award for SAP Integration Excellence!

Energy and Utilities 68

Energy and Utilities Customer Experience Communications ECM 68

OpenText Information Management

JANUARY 22, 2019

Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution of energy with good capacity planning, minimal outages and happy customers. Then it all changed. Climate change happened. Infrastructure got older. appeared first on OpenText Blogs.

Energy and Utilities 71

Energy and Utilities Government Customer Experience IT 71

CGI

MARCH 27, 2019

Utilities Digital Journey Insights (Part 5): Utilities decentralize organizational models to meet consumer needs. To gain the true value of digital transformation, utilities are embracing more dynamic and autonomous organizational structures that enable them to make decisions closer to the customer.

Energy and Utilities 74

Energy and Utilities Digital transformation Marketing Customer Experience 74

CGI

APRIL 22, 2020

Balancing speed and stability to reinvent utility operations for the energy transition. The COVID-19 pandemic has underscored our need for a reliable energy supply, which is something we typically take for granted. Today, utilities must respond to rapidly changing demand profiles caused by stay-at-home orders.

Energy and Utilities 52

Energy and Utilities Retail Marketing Customer Experience 52

OpenText Information Management

MAY 19, 2023

Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance risks. In a recent webinar with … The post The total experience imperative for Utilities appeared first on OpenText Blogs.

Customer Experience 52

Customer Experience Risk Compliance Content services 52

OpenText Information Management

SEPTEMBER 26, 2022

Around the world, energy costs are spiking to record-high prices and aren’t expected to subside anytime soon. In fact, according to the World Bank, the price of energy commodities is expected to be 46 percent higher on average in 2023.

Customer Experience 64

Customer Experience Communications Marketing 64

CGI

OCTOBER 15, 2018

How utilities are getting creative to find new revenue streams. The utilities industry is undergoing a paradigm shift. This year’s findings reveal that 57% of our utility clients view increasing investments in new products and services as key to addressing regulatory reforms. harini.kottees…. Mon, 10/15/2018 - 06:42.

Energy and Utilities 40

Energy and Utilities Marketing Customer Experience Retail 40

CGI

AUGUST 21, 2018

Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. Utilities recognize the need to accelerate the pace of change.

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

CGI

SEPTEMBER 14, 2020

The future of energy services: time for a step change in using data to improve the customer experience. While robotic process automation (RPA) can be used to automate many industry processes, how do utilities ensure they automate the right processes rather than just use “tech for tech’s sake”? kathy.jacquay@….

Energy and Utilities 52

Energy and Utilities Customer Experience 52

CGI

NOVEMBER 11, 2016

Digital-born firms from telecoms are key drivers of the transformation of the energy system. According to the 2016 CGI Global 1000 outlook, 47% of the executives interviewed from consumer-intensive industries say digital is now the only channel of choice for customers. Fri, 11/11/2016 - 02:10.

Energy and Utilities 40

Energy and Utilities Digital transformation Marketing Blockchain 40

CGI

OCTOBER 31, 2018

Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. So where do utilities stand?

Energy and Utilities 40

Energy and Utilities Analytics Digital transformation Customer Experience 40

IBM Big Data Hub

AUGUST 2, 2023

My task was to improve digital experiences for NYU students and professors by solving technical issues they encountered. Support technicians can utilize their technology background to find creative solutions as new issues arise. For example, the green energy giant ENN Group Co. For example, the green energy giant ENN Group Co.

Energy and Utilities 68

Energy and Utilities IT Customer Experience Artificial Intelligence 68

OpenText Information Management

APRIL 6, 2018

Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research that has just been completed by Utility Week and OpenText™. appeared first on OpenText Blogs.

Digital transformation 40

Digital transformation Customer Experience B2B Big data 40

IBM Big Data Hub

MAY 31, 2023

Fueled by data, a product can be connected interactively with a broader ecosystem, offering an enhanced customer experience (CX), optimized product performance and services, and an agile supply chain that can deliver new sources of value to the customer. and energy and utilities.

Manufacturing 87

Manufacturing Cloud Customer Experience Analytics 87

CGI

DECEMBER 7, 2017

CGI has recently sponsored a survey, covering over 200 retailers in European energy markets, that suggests that there are major challenges ahead. Faced with these challenges, the report highlights three major success strategies: The quality of customer service is seen by utilities as the main battleground for winning or losing new customers.

Retail 40

Retail Energy and Utilities Marketing Digital transformation 40

IBM Big Data Hub

MARCH 28, 2024

Enterprise organizations in industries that need to meet strict regulatory compliance standards or comply with data sovereignty laws (manufacturing, energy, oil and gas) frequently choose private cloud environments when they need to meet strict regulatory standards. All the major public cloud providers (e.g.,

Cloud 97

Cloud Energy and Utilities Compliance Privacy 97

IBM Big Data Hub

MAY 26, 2023

The core banking application landscape involves multiple applications (both legacy and custom off-the-shelf) that are integrated and surfaced across multiple customer experiences, including mobile. in Manufacturing, and customer relationship management and customer service automation in Financial Services.

Cloud 72

Cloud Energy and Utilities Financial Services Digital transformation 72

OpenText Information Management

DECEMBER 13, 2024

IoT (Internet of Things) sensors enable real-time monitoring of carbon emissions, waste reduction, and energy consumption across global supply chains. Machine learning algorithms then utilize these profiles to deliver contextually relevant experiences across every interaction point.

Retail 81

Retail Artificial Intelligence Energy and Utilities Manufacturing 81

Thales Cloud Protection & Licensing

JUNE 23, 2021

Because the model requires you to interact with your customers regularly to discuss renewals, usage, and other metrics, you can become a trusted adviser who solves your customers’ problems, not just another company trying to sell them a product. Customers now want to use a product when they need it, without paying to own it forever.

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

IBM Big Data Hub

JUNE 29, 2023

It also helps organizations more easily manage and maintain equipment, utilizing cloud storage and facilitating communication between enabled equipment to create more flexible, agile manufacturing systems that can adapt quickly to changes in demand. Industry 4.0 IDG infographic to understand how you can unlock Industry 4.0

Manufacturing 54

Manufacturing Artificial Intelligence Energy and Utilities Digital transformation 54

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

IBM Big Data Hub

JUNE 26, 2023

Automation is often centered on efforts to optimize spend, achieve greater operational efficiency and incorporate new and innovative technologies, which often translate into a better customer experience. But where to start? You can make an immediate impact by making data-driven decisions on application resource allocation.

Digital transformation 52

Digital transformation Energy and Utilities Cloud Customer Experience 52

IBM Big Data Hub

MARCH 14, 2024

Soon, expect 5G connectivity to play a bigger role in enhancing both the employee and customer experience. Currently, programs are being tested that would see 5G-enabled AI assist in everything from smarter energy management to the routing of 911 calls.

Cloud 59

Cloud IoT Energy and Utilities Artificial Intelligence 59

Collibra

SEPTEMBER 20, 2022

The energy and utilities sector is primed for unprecedented disruption through innovation over the next five years. Across the globe, there is a concerted effort to decarbonize the energy system. Energy and utilities providers are increasingly pledging ambitious net-zero emission targets.

Energy and Utilities 52

Energy and Utilities Government Cloud Customer Experience 52

IBM Big Data Hub

MARCH 20, 2024

Multi-tenant hosting allows cloud service providers to maximize utilization of their data centers and infrastructure resources to offer services at much lower costs than a company-owned, on-premises data center. Sustainability: Enhance energy efficiency through pooled CSP resources to reduce your carbon footprint.

Cloud 88

Cloud Energy and Utilities Artificial Intelligence e-Delivery 88