AIIM

MAY 20, 2020

While immediate cost savings are an important immediate benefit of process automation, don’t neglect to educate the C-Suite on the strategic benefits as well – data quality, information security, and improved customer experiences. And vice versa. Can’t make the live event?

IT 203

IT Unstructured data ECM Customer Experience 203

AIIM

JULY 30, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. An important question to answer is how the technology will support information security, operational efficiency, regulatory compliance, and improving the customer experience.

Digital transformation 126

Digital transformation Customer Experience ECM Analytics 126

AIIM

JULY 22, 2019

She will profile how IIM success can achieve any one of these digital transformation attributes: Understanding, anticipating, and redefining internal and external customer experiences. Achieving organizational optimization and efficiency. Digitalizing Information-Intensive Processes. Process efficiency.

Digital transformation 120

Digital transformation Customer Experience Education Compliance 120

OpenText Information Management

JANUARY 24, 2025

Conversations reimagined A sustainable future will depend on transforming conversations with customers. As such, utilities will need to elevate and drive exceptional omnichannel customer experiences by personalizing content to educate and influence energy consumption patterns.

Energy and Utilities 59

Energy and Utilities B2B Mining Customer Experience 59

AIIM

SEPTEMBER 5, 2019

Modern Records Managers are business enablers and using information to drive exiting results like: Improving Customer Experiences. Since 2018, Sue and Iron Mountain have been exploring the exciting changes occurring to the role of Modern Records Managers even deeper with a series of educational webinars.

Records Management 80

Records Management Education Customer Experience Libraries 80

The Last Watchdog

SEPTEMBER 4, 2019

Is the customer experience with the application good?’ You’ve got to go down to a fundamental level, which is educating your developers. Applications are now being recognized as store fronts; they are what’s driving business. Are the applications performing well enough? Kulkarni : Yes, absolutely.

Security 170

Security Customer Experience Access Security awareness 170

OpenText Information Management

OCTOBER 11, 2024

This innovative functionality automatically identifies, scores, and tracks agent behaviors and customer experiences across all interactions. Customizable measurement : Users can create customized lexicons and flexible scoring models to measure specific performance objectives and customer experience indicators.

Customer Experience 59

Customer Experience Analytics Artificial Intelligence Retail 59

erwin

JUNE 11, 2020

Businesses in the travel industry can analyze historical trends on travel peak travel seasons and customer Key Performance Indicators (KPI) and can adjust services, amenities, and packages to match customer needs. Educators can provide a more valuable learning experience and environment for students.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

The Last Watchdog

JUNE 27, 2023

is The Trusted Government IT Solutions Provider ® , supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. About Carahsoft: Carahsoft Technology Corp.

Big data 100

Big data Artificial Intelligence Government Marketing 100

AIIM

JULY 30, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. An important question to answer is how the technology will support information security, operational efficiency, regulatory compliance, and improving the customer experience.

Digital transformation 80

Digital transformation Customer Experience ECM Analytics 80

AIIM

JUNE 29, 2021

If you’ve been paying attention to the research we conduct and the educational information we share, you know that AIIM describes Intelligent Information Management (IIM) as all the things you want to do with, or get from, your organization’s information. Rethinking Remote Work, Remote Workers, and the Systems to Support Them.

Artificial Intelligence 223

Artificial Intelligence Content services Cloud Paper 223

ChiefTech

SEPTEMBER 27, 2012

Incidentally, the NSW Department of Education is also a Socialtext customer (see below). NSW Department of Education - put the effort in to get great results. Getting out into the conference scene doesn't hurt either - e.g. Department of Education, Coca-Cola Enterprises, Judge Group. I2012 decinsight from Karina Smith.

Education 76

Education Customer Experience Government IT 76

OpenText Information Management

APRIL 8, 2024

It involves constant communication and support to ensure the success of the customer. Customer success teams are responsible for understanding customer needs and providing proactive guidance to ensure a positive customer experience. They play a vital role in retaining and expanding customer relationships.

Customer Experience 59

Customer Experience Communications Education Access 59

AIIM

MAY 20, 2021

It creates an environment that encourages the impartation of education to staff members who need it to do their jobs better. Here’s how to promote knowledge sharing and collaboration in your company: Run mentorship programs where senior staff members advise and share their rich experiences with new workers.

Sales 186

Sales Data breaches Marketing Access 186

DLA Piper Privacy Matters

SEPTEMBER 14, 2021

These sectors include: insurance (both general and health insurance); groceries; loyalty schemes; non-bank lenders; superannuation; transport; government; health; education; and. agriculture. Sector designation. the potential for competition and innovation in the relevant sector and the Australian economy more broadly. How can DLA Piper help?

Agriculture 100

Agriculture Insurance Customer Experience Privacy 100

OpenText Information Management

FEBRUARY 26, 2020

While the not-for-profit supplies power and water to more than a million customers in the greater Phoenix area, it also educates and empowers the same customers through outreach programs. The Salt River Project (SRP) is a public utility that serves users and the environment by going beyond the essentials.

Education 82

Education Customer Experience IT 82

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Finally, what are “Taking a Vacation” customer experience or entities through which recommendations and associated learnings be rendered to the Vacationer? See Figure 5 and Appendix B for more details on the “Taking A Vacation” Customer Journey Digital Transformation. In a future blog, I will share the results of that exercise.

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

Collibra

MAY 22, 2020

In its 2020 letter to shareholders , Adobe declares that using data and insights to improve customer experience is a key pillar to its growth strategy and innovating data privacy and security is a priority for the year. Educate them about how data privacy affects their day to day roles.

Data Privacy 124

Data Privacy Privacy Analytics Marketing 124

Collibra

JANUARY 6, 2020

It also would support important competitive demands, such as using personal data in new products or services, to improve customer experience, and within innovative technologies such as artificial intelligence (AI) and machine learning (ML). This is sustainable compliance. .

Compliance 52

Compliance Data Privacy Artificial Intelligence Personal data 52

Thales Cloud Protection & Licensing

SEPTEMBER 27, 2023

As well as October’s Cybersecurity Awareness Month, there are many planned events to help educate on the emerging trends around cybersecurity and privacy. Gregory Vigroux, Senior Product Manager, will share good practices and our customers’ experience of overcoming the challenge of Going Passwordless: from Passkeys to Biometric.

Authentication 83

Authentication Cloud Cybersecurity Data Privacy 83

Adapture

AUGUST 17, 2022

The team is highly trained and educated on the latest Cisco offerings. Earlier this summer, ADAPTURE was awarded Cisco’s Customer Experience Specialization, a program designed to enable a specialized team to work closely with clients to recover the most value possible from their investments in Cisco technology.

Customer Experience 52

Customer Experience Analytics Education Marketing 52

IBM Big Data Hub

JANUARY 19, 2023

They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience. These efforts must be supported by integrating data privacy and data ethics into an organization’s culture and customer experiences.

Data Privacy 60

Data Privacy Privacy Customer Experience Compliance 60

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. Conversational AI is also making significant strides in other industries such as education, insurance and travel. billion by 2030.

Analytics 95

Analytics Artificial Intelligence Marketing Education 95

IBM Big Data Hub

MAY 26, 2023

The core banking application landscape involves multiple applications (both legacy and custom off-the-shelf) that are integrated and surfaced across multiple customer experiences, including mobile. Consider large financial services organization going through core banking modernization.

Cloud 72

Cloud Energy and Utilities Financial Services Digital transformation 72

Thales Cloud Protection & Licensing

MARCH 20, 2023

The concept of decentralized digital identities, where people maintain sovereignty over their data, presents several advantages, including: Higher level of security Individuals are in control of their privacy Enhanced customer experience Inclusiveness How does SSI work?

Privacy 71

Privacy Blockchain Customer Experience Access 71

IBM Big Data Hub

JULY 5, 2022

An Oxford-educated mathematician working at the IBM San Jose Research Lab, Edgar “Ted” Codd, published a paper in 1970 showing how information stored in large databases could be accessed without knowing how the information was structured or where it resided in the database. Exxon transforms customer experiences .

Analytics 86

Analytics Cloud Access Paper 86

OpenText Information Management

JUNE 12, 2018

“Great education is a combination of a supporting environment, dedicated teachers and students who take joy in learning.”

Education 45

Education Customer Experience Analytics 45

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Healthcare, insurance and education are more hesitant due to the legal and compliance efforts to which they must adhere—and the lack of insight, transparency and regulation in generative AI.

Artificial Intelligence 118

Artificial Intelligence Marketing Sales Communications 118

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. Ryan recently served as President of the ARMA International Board of Directors and currently serves on the Board of Trustees leading the Research Committee for the ARMA International Educational Foundation. Today’s businesses run on data.

ECM 59

ECM Paper Government Customer Experience 59

AIIM

JANUARY 26, 2023

Meanwhile, the information management teams that work alongside IT to manage content and data together prioritize their internal and external customers' experiences and have an information management strategy that is aligned with the business strategy.

Blockchain 104

Blockchain ECM Analytics Compliance 104

OpenText Information Management

MAY 3, 2024

A trend taking center stage in 2024 is the use of AI to improve the customer experience. Imagine a customer journey so smooth and personalized, it feels like it's been tailored just for you. As McKinsey points out, AI-enabled client services are the most effective way to drive personalized experiences and enablement.

Marketing 64

Marketing Communications B2B Customer Experience 64

CGI

FEBRUARY 21, 2017

Customer experience (balancing against risk). Education and attitude (in terms of regulatory compliance and encouraging whistle blowers). The first and most obvious benefit is an enhanced customer experience. Cyber threats (at an international level with state-sponsored crime growing). Identity theft .

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

Thales Cloud Protection & Licensing

JUNE 23, 2021

solution, access, value, and education. model, you lead your customers to think of your products as a set of solutions that provide business value. Never have customer expectations, customer experience, and price been more important to your business than now. With the S.A.V.E But more often, by using the S.A.V.E

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 61

Customer Experience Artificial Intelligence Communications Digital transformation 61

Collibra

APRIL 9, 2021

Internally, business leaders see cloud technologies as offering the potential to collaborate more effectively, transform products and services, improve customer experience, manage channel interactions and drive advanced analytics.

Insurance 59

Insurance Cloud Data science Analytics 59

OpenText Information Management

MARCH 26, 2024

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. Advanced AI algorithms greatly increase accuracy, leading to perhaps earlier and more precise interventions.

Digital transformation 59

Digital transformation Communications Education Analytics 59

CGI

NOVEMBER 29, 2015

Collecting and then analysing data from assets can deliver operational efficiency, improved employee and customer experiences and deliver a range of innovative services. The new business insights that can be obtained can bring value and start to educate the business about the potential focus for new business orientated IT investments.

IT 40

IT IoT Customer Experience Cloud 40