Remove Customer Experience Remove Digital transformation Remove Energy and Utilities
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Utilities Digital Journey Insights (Part 5): Utilities decentralize organizational models to meet consumer needs

CGI

Utilities Digital Journey Insights (Part 5): Utilities decentralize organizational models to meet consumer needs. To gain the true value of digital transformation, utilities are embracing more dynamic and autonomous organizational structures that enable them to make decisions closer to the customer.

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What’s holding back operational excellence in the utility sector?

OpenText Information Management

Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution of energy with good capacity planning, minimal outages and happy customers. Then it all changed. Climate change happened. Infrastructure got older. appeared first on OpenText Blogs.

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Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation

CGI

Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. we shared insights behind the challenges to scale digital.

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Is customer engagement the answer to the ‘existential threat’ facing Utility companies?

OpenText Information Management

Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research that has just been completed by Utility Week and OpenText™. appeared first on OpenText Blogs.

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Digital-born firms from telecoms are key drivers of the transformation of the energy system

CGI

Digital-born firms from telecoms are key drivers of the transformation of the energy system. Consumers are becoming increasingly aware of the value digital technologies bring to their lives. These industries are setting the pace for digital transformation. Fri, 11/11/2016 - 02:10.

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Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI

CGI

Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation.

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INSIGHTS from SENTINEL

Thales Cloud Protection & Licensing

Because the model requires you to interact with your customers regularly to discuss renewals, usage, and other metrics, you can become a trusted adviser who solves your customers’ problems, not just another company trying to sell them a product. Equipped with is foresight, you can lead a smoother, more effective digital transformation.