CGI

DECEMBER 9, 2019

The 2019 CGI Client Global Insights reveals that harnessing the power of data analytics to drive real-time insights and improved personalization for new revenue streams is a top business priority for the retail and consumer services executives interviewed. Achieving next-level personalization.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

CGI

DECEMBER 20, 2018

In this year’s CGI Client Global Insights , 87% of retail and consumer services executives we interviewed say they continue to invest in improving the customer experience, making it their number one business and IT priority. They also expect the convenience of switching between channels quickly and efficiently.

Retail 81

Retail Customer Experience Consumer Services Personal data 81

CGI

DECEMBER 20, 2018

Retailers are making a decided shift in focus from channel to customer , led by the growing demand for seamless and personalized customer experiences. In grocery retail, for example, as the use of click and collect continues to increase, retailers will be required to interact with customers in a different way to remain competitive.

Retail 40

Retail Customer Experience Consumer Services Personal data 40