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Transforming customer service: How generative AI is changing the game

IBM Big Data Hub

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.

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Best Network Monitoring Tools for 2022

eSecurity Planet

Network monitoring is where business performance meets cybersecurity , making it a critical component of any organization’s development, security, and operations ( DevSecOps ) pipeline. Catchpoint launched in 2008 as a dedicated monitoring tools provider right as organizations started to dabble with cloud services. Catchpoint.

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