ChiefTech

SEPTEMBER 27, 2012

Hansen, who are also a IntranetPrisen 2010 winner (see this case study (PDF) about their SharePoint project). Scott Corporation (see this case study about their SharePoint project). Weston Solutions, also a winner in the World Wide Intranet Challenge (+ see Newsgator for their case study).

Education 76

Education Customer Experience Government IT 76

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 93

Customer Experience Cloud Access Compliance 93

The Texas Record

SEPTEMBER 14, 2017

This case study shows how the launch, and eventual revamping, of this program has impacted records management across Denton County. An application of these lessons-learned could enhance the customer experience for records administrators both with and without liaison programs. Date: Wednesday, October 18, 2017.

Records Management 64

Records Management Customer Experience Communications IT 64

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 79

Customer Experience Cloud Access Compliance 79

Reltio

JUNE 22, 2020

Customer Data Silos Lead to Disconnected Customer Experiences. While there’s a lot of great strategy work happening to improve customer experience in retail and luxury brands, often it’s happening in silos. And, there’s usually a huge, gaping hole in that strategy: customer data. Digital Team. Services Team.

Retail 78

Retail MDM Customer Experience Analytics 78

Thales Cloud Protection & Licensing

MARCH 23, 2023

Since homegrown solutions were not meeting current requirements, nor flexible enough to meet future requirements, these customers sought out a robust 3rd-party SM solution, and chose Sentinel. Customers enjoy detailed and higher-quality data than previously, derived from self-serve licensing activity by customers. CX improved.

Sales 71

Sales Customer Experience Marketing Manufacturing 71

OpenText Information Management

JUNE 24, 2024

In today’s ever-changing, dynamic business landscape, there is an incessant quest for amplified organizational and cost efficiency, improved customer experience, and increased agility to remain relevant and competitive. Learn how to change the status quo with a successful BPA implementation and drive innovation in your organization.

Customer Experience 59

Customer Experience Content services IT 59

IBM Big Data Hub

JULY 31, 2023

Here are some great use cases of banks that went beyond simply restarting modernization initiatives to significantly improve the value of their mainframes in the context of highly distributed software architectures and today’s high customer-experience expectations. No more mucking with green screens here.

Financial Services 50

Financial Services Digital transformation Computer and Electronics Analytics 50

OpenText Information Management

AUGUST 17, 2018

This three-day event was full of presentations, case studies and discussions on the journey to Manufacturing 4.0. I recently attended the Manufacturers Leadership Summit hosted by Frost & Sullivan in LA. I thought I’d share a few pointers from the show on how leading enterprises are finding success through digital manufacturing.

Manufacturing 40

Manufacturing Digital transformation Customer Experience 40

IBM Big Data Hub

JANUARY 29, 2024

There are several examples, or case studies, of successful digital transformation across a range of different industries. They termed it ‘YONO,’ or ‘You Only Need One’ IBM worked with SBI to design workloads and build a security system that might support the solution and further enhance the customer experience.

Digital transformation 66

Digital transformation Cloud Artificial Intelligence Blockchain 66

IBM Big Data Hub

APRIL 25, 2024

An early case study of BPR was Ford Motor Company, which successfully implemented reengineering efforts in the 1990s to streamline its manufacturing processes and improve competitiveness. Now, Finance of America is primed to deliver enhanced services—such as debt advisory—that will help promote lifetime customer loyalty.

Analytics 57

Analytics Communications Marketing Manufacturing 57

IBM Big Data Hub

DECEMBER 8, 2023

Furthermore, AI engineering, supported by platforms like watsonx, enables a personalized customer experience. Engineering Data Management solutions help customers in managing the extensive data needed for autonomous driving development, as illustrated in this Continental case study.

Computer and Electronics 66

Computer and Electronics Manufacturing Cloud Customer Experience 66

Reltio

JUNE 22, 2023

The company needed to ensure that critical customer attributes and relationships were complete, consistent, and accurate so they could understand the customer journey and support key business functions. For more information about Schneider’s MDM journey, read our case study.

MDM 52

MDM Sales Customer Experience Marketing 52

IBM Big Data Hub

FEBRUARY 2, 2022

IDC points out in its 2020 report: “Enterprises across industries and geographies are increasingly adopting AI/ML technologies to enable innovative use cases, improve customer experience, enhance employee experience, and accelerate innovation as part of their digital transformational journeys.

Marketing 52

Marketing Digital transformation Artificial Intelligence Cloud 52

OpenText Information Management

DECEMBER 14, 2017

When loyalty is your business, how do you support and engage your members and offer the best digital experience? Jet Privilege turned to personalizing the web experience, tailored to the needs of its members, encouraging loyalty in return.

Customer Experience 66

Customer Experience IT 66

IBM Big Data Hub

APRIL 4, 2024

Notifications can be generated to update customers about the status of their requests. This reduces response times and improves customer experience by making service more consistent. With BPM, routine tasks such as ticket routing and escalation are automated.

Compliance 54

Compliance Mining Risk Government 54

CILIP

NOVEMBER 7, 2020

Even so, they were busy providing study space for students with nowhere else to work. Case Studies. Other lessons learned from the research included: the customer experience is vitally important to success. We visited Lahore to advise on building design, vision and policy statements, strategic planning.

Libraries 52

Libraries e-Delivery Government Access 52

OpenText Information Management

JANUARY 8, 2025

million square meters, offering high-quality products to millions of customers every year. Weve placed the customer experience at the heart of our long-term growth strategy. Our goal is to deliver smooth, high-quality journeys wherever our customers shop: from our e-commerce sites to our brick-and-mortar stores.

e-Delivery 59

e-Delivery Customer Experience Paper Retail 59

Adapture

OCTOBER 22, 2024

Employees can harness AI-driven insights to make informed decisions swiftly, adapt strategies based on real-time data, and optimize customer experiences—all while preserving the human touch in critical interactions. READ THE CASE STUDY Need Help Finding Your Next Hire? Contact us to schedule a consultation.

Digital transformation 52

Digital transformation Customer Experience Analytics Marketing 52

OpenText Information Management

MARCH 7, 2025

Through our partnership with UserEvidence , we're now able to quantify and showcase authentic customer experiences in ways that transcend traditional case studies and testimonials. But don't just take our word for it.

B2B 59

B2B Digital transformation Cloud Authentication 59