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Now IT service management, operations, and network management teams can fully understand how network devices and their configurations support businessservice delivery - an area typically lacking detailed information from most CMDB discovery methods. Faster MTTR and minimized service interruptions from networking changes.
Coinciding with the growth in licensing business, servicebusiness has also jumped by over 11%. As a result, the Professional Services team was increased by 25% to a total of 225 employees. The SER Group is a “Visionary” in Gartner’s 2017 Magic Quadrant for ContentServices Platforms* (CSP).
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