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Focus on customer experience to stand out from your retail banking competitors

OpenText Information Management

That’s definitely true in the retail banking sector. CX Index: What is it, and … The post Focus on customer experience to stand out from your retail banking competitors appeared first on OpenText Blogs. However, when that’s what everyone else in your industry is doing, there’s a lot less room to stand out.

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Effective customer information management builds better digital experiences

OpenText Information Management

Whether in retail or commercial banking, insurance or … The post Effective customer information management builds better digital experiences appeared first on OpenText Blogs. Yet, after years of trying, financial services institutions (FSIs) are still not delivering the experiences that customers expect. Why is that?

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The growing importance of dynamic pricing and rating in insurance

CGI

The growing importance of dynamic pricing and rating in insurance. On June 20, 2016, CGI held a roundtable discussion on dynamic rating and pricing in the insurance industry that involved nearly all major Dutch insurers. This is in contrast to the traditional cost-plus approach to pricing in the insurance industry.

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New York Department of Financial Services Issues Guidance Regarding Life Insurers’ Use of External Consumer Data in Underwriting

Data Matters

On January 18, 2019, the New York State Department of Financial Services (NYDFS) issued Circular Letter 2019-1 (the Circular Letter), addressing insurers’ use of external consumer data and information sources in underwriting for life insurance. Unlawful Discrimination.

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Tesco Bank Hack Illustrates Need for Robust Cyber Insurance

Hunton Privacy

As reported on the Insurance Recovery blog , earlier this week, retailer Tesco Plc’s (“Tesco”) banking branch reported that £2.5 The loss, which is about half of what Tesco initially estimated, is still substantial and serves as a strong reminder that cyber-related losses are a real threat to retailers and other industries.

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Time for a new definition of the "composite" insurer?

CGI

Time for a new definition of the "composite" insurer? Composite insurer table. In the UK we rightly take pride in the fact that our ‘local’ propositions have played a significant role in the global development of what we now commonly call ‘Insurance’, but is that all about to change? . p.butler@cgi.com. Wed, 04/25/2018 - 09:26.

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Digital Customer Experience is becoming the deciding battlefield on the insurance landscape

CGI

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Digital Customer Experience in many ways is becoming the deciding battlefield on the insurance landscape as to who will win through. Blog moderation guidelines and term of use. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Add new comment.