IBM Big Data Hub

MAY 17, 2024

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels.

B2C 64

B2C B2B Customer Experience e-Delivery 64

Thales Cloud Protection & Licensing

MAY 29, 2024

One significant change is how we approach identity verification, using AI to enhance security, streamline processes, and improve customer experience. A Technological Revolution As the digital landscape evolves, artificial intelligence (AI) is sparking a technological revolution with far-reaching effects across various industries.

B2B 62

B2B Insurance Customer Experience B2C 62

Reltio

OCTOBER 28, 2021

How can you increase cross and upsell in a B2C Loyalty Management use case if you can’t connect Customer, Product and possibly also Location (retail outlet)? How will you upgrade your customer satisfaction in your maintenance programme if you don’t know which product each client bought and which engineer’s territory it is in?

MDM 98

MDM IT B2B Sales 98

Reltio

JANUARY 29, 2020

First, they have no experience with or incentive to troubleshoot the most common and mundane problems as they are only after collecting the deductible. In a prior post , I also covered the intentional use of these by manufacturers. How to Become a Customer Satisfaction Leader.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

Info Source

OCTOBER 21, 2022

The Manufacturing sector recovered strongly in 2021. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions. The increasing input volumes submitted through mobile devices also reflect the growing preference by end customers to communicate and submit documentation through their smart phones.

Marketing 52

Marketing Digital transformation Paper Sales 52