B2C Customer Experience Education 
IBM Big Data Hub
SEPTEMBER 26, 2022
It also provides a strong foundation for 360-degree views of customers , or in this case citizens rather than customers. In B2B or B2C circles, a 360-degree view of customers or citizens offers a holistic, comprehensive picture of a person based on data collected from all touch points.
Info Source
MAY 30, 2024
ADVANCED AI TECHNOLOGY WILL ACCELERATE IDP DEMAND IN 2024 AND BEYOND In creasing operating costs and a shortage of knowledge workers, along with in creasing expectations for fast and seamless B2C and B2B transactions, is driving demand for process automation solutions. I am presenting on the to pic at the 2024 AI IM conference.
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