Security Affairs

SEPTEMBER 17, 2024

A conversational approach to onboarding is becoming a cornerstone for a reliable customer experience, and asking for consent explicitly and clearly is critical. Her experience spans B2B tech, with a lot of focus on cybersecurity, cloud, enterprise, digital transformation, and data centers.

Data collection 293

Data collection Privacy Personal data B2B 293

OpenText Information Management

FEBRUARY 11, 2021

Digital experience inhabits a realm packed with similar terms. You have digital experience management (DXM), customer experience (CX), customer experience management (CXM or CEM), digital customer experience, digital citizen experience, B2B digital experience and digital brand experience, to name a few.

Customer Experience 64

Customer Experience B2B 64

Dark Reading

OCTOBER 12, 2022

InterVision releases a new website focused on the customer experience, making B2B cybersecurity purchasing decisions easier.

B2B 59

B2B Customer Experience Ransomware Cybersecurity 59

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

Reltio

OCTOBER 28, 2021

What gets them excited, what drives success for them, what gets them promoted are business outcomes delivered against a specific use case.But there’s the rub: How can you improve operational efficiency in a B2B selling use case if you can’t link Account and Contact so your sellers know which individuals work for which company?

MDM 98

MDM IT B2B Sales 98

Reltio

JANUARY 9, 2020

Do you find yourself wondering how to win customers in this hyper-competitive, always-on era? In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. How to Win Customers: Data Unlocks the Door . You're not alone.

Customer Experience 69

Customer Experience MDM Retail B2C 69

Reltio

JUNE 25, 2020

His research focuses on exploring strategies for leveraging technology to deliver relevant and engaging customer experiences. The shift to online commerce since the start of the pandemic in the US - both in B2C and B2B - has been dizzying. Merging separate brick-and-mortar and online customer data can be daunting.

Marketing 98

Marketing Retail Customer Experience Digital transformation 98

IBM Big Data Hub

SEPTEMBER 6, 2023

Add generative AI to your marketing toolkit In the IBM survey, CMOs cited content creation and editing, SEO and social media marketing as the top B2B use cases for generative AI capabilities. 1 In regard to B2B marketing function, these leaders called out lead generation and sales nurturing as the top use cases.

Marketing 112

Marketing B2B Customer Experience Communications 112

Thales Cloud Protection & Licensing

MAY 29, 2024

One significant change is how we approach identity verification, using AI to enhance security, streamline processes, and improve customer experience. They will hear how this helped their customers minimize downtime, protect their revenue, and create more trust with their end consumers.

B2B 62

B2B Insurance Customer Experience B2C 62

OpenText Information Management

AUGUST 22, 2024

OpenText™ Business Network Cloud provides B2B integration solutions that help securely connect internal and external data teams, systems, and applications. OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging, and data for customer experience management in one cohesive platform.

Cloud 69

Cloud Unstructured data Artificial Intelligence B2B 69

OpenText Information Management

JANUARY 24, 2025

Connections reimagined Companies across this sector must exchange information more seamlessly across the B2B ecosystem with scalable B2B integration. Conversations reimagined A sustainable future will depend on transforming conversations with customers. Utilities are at the tip of the spear of the energy transition.

Energy and Utilities 59

Energy and Utilities B2B Mining Customer Experience 59

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. With that said, modern master data management best practices power business transformation and the customer experiences of the future.

MDM 98

MDM Customer Experience Government Marketing 98

Reltio

MAY 14, 2024

Additionally, enterprises recognize the growing need for real-time data to support agile decision-making and personalized customer experiences in the digital age. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

OCTOBER 21, 2024

Across every industry there is one constant—the demand for outstanding customer experiences is on the rise. Meeting these expectations requires trusted, unified data with a rich understanding of customers and their behavior. release introduces dynamic segmentation by behavioral data in our customer 360 offering.

B2C 52

B2C Customer Experience B2B Metadata 52

Reltio

MARCH 18, 2020

Before we jump into the building blocks of a Connected Customer 360 profiles, here are some things to consider: Determine and document what is the desired customer experience that you want to deliver. Does it aligns with the customer expectations? Does your data strategy support that customer experience?

MDM 83

MDM Analytics Customer Experience Marketing 83

Reltio

AUGUST 16, 2022

Moving apps to the cloud creates efficiencies, better customer experience and saves money. Centralizing sensitive individual and B2B organizational data and minimizing the need to store multiple copies throughout enterprise systems improves risk and fraud monitoring processes.

MDM 52

MDM B2B Digital transformation Cloud 52

Reltio

OCTOBER 28, 2022

Forrester Consulting interviewed six of our customers and used its proven methodology to build a total economic impact model for a composite organization with both B2B and B2C operations. The Forrester ROI estimator provides you with the ability to customize the calculation for the same value drivers.

MDM 52

MDM B2C B2B Customer Experience 52

Bill Schmarzo - Dell EMC

APRIL 4, 2018

The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. Customer Events could include planning a vacation, buying a house, or purchasing insurance. Captures “What Does Success Look Like?”

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

Thales Cloud Protection & Licensing

APRIL 4, 2022

With a conventional quantity-based license model, the customer buys a fixed number of products or features for a set price. For example, a B2B buyer may purchase the following: Product A, Quantity: 10. If the customer wants to change the quantities or the package, they usually need to return and redeploy licenses.

B2B 71

B2B Sales Customer Experience IT 71

Reltio

NOVEMBER 1, 2022

Forrester Consulting interviewed six of our customers and used its proven methodology to build a total economic impact model for a composite organization with both B2B and B2C operations. The Forrester ROI estimator provides you with the ability to customize the calculation for the same value drivers. Quantified benefits .

MDM 52

MDM B2C B2B Customer Experience 52

Reltio

JUNE 12, 2020

B2B, B2C or B2B2C: B2B. Of knowing how and what to do with it to drive great customer experiences. If you’ve had to make a claim, you’ll also know that most customers renew based on claims experience. We’re hearing a lot about disconnected customer experiences and how they lead to disconnected customers.

Insurance 52

Insurance Customer Experience B2B MDM 52

Reltio

JANUARY 29, 2020

If an organization’s data infrastructure is not set up to collect and anticipate product failures, innovate into new product adaptations and learn from poor service experiences, B2B and B2C customers alike can quickly move on to alternative vendors or more costly channels. How to Become a Customer Satisfaction Leader.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Collibra

AUGUST 7, 2020

Aiming to gain a competitive advantage through personalized customer experience and improved efficiency, they often look for third-party data to augment the internal data sets. In a large B2B or B2C enterprise, hundreds of thousands of dollars are wasted on redundant third-party data purchase every year.

Customer Experience 59

Customer Experience B2C Metadata Marketing 59

Info Source

JANUARY 30, 2025

The rise of e-invoicing requirements continues in 2025 : Governments worldwide are implementing and enforcing e-invoicing mandates for B2B business transactions to capture real-time transaction data, reduce tax evasion, and simplify the tax reporting process.

Marketing 52

Marketing B2B Digital transformation Customer Experience 52

Reltio

MARCH 15, 2019

Kevin McBride and Jay Hook of HP took the opportunity of managing mismatched B2B account data, and turned it into an exceptional B2B Account Master implementation, beginning their sophisticated digital transformation journey. The team at the global computer and printer giant, HP, has a similar story. The post What Makes a Data Genius?

B2B 40

B2B Digital transformation Retail MDM 40

Info Source

JANUARY 6, 2021

Working with my team, we will focus our efforts on delivering superior, frictionless customer experiences and in doing so, help our customers to be successful with Hyperscience at every touch point.” ” Additional Hyperscience appointments include Steven Vineyard as VP of Finance.

Marketing 52

Marketing Sales B2B Customer Experience 52

OpenText Information Management

MAY 3, 2024

A trend taking center stage in 2024 is the use of AI to improve the customer experience. Imagine a customer journey so smooth and personalized, it feels like it's been tailored just for you. As McKinsey points out, AI-enabled client services are the most effective way to drive personalized experiences and enablement.

Marketing 64

Marketing Communications B2B Customer Experience 64

OpenText Information Management

APRIL 4, 2024

Brands that win in this new era will use customer success to drive transformative change with an eye to the future. What is customer success? Customer success grew out of the boom in SaaS companies.

Sales 64

Sales B2B Communications Insurance 64

Rocket Software

MAY 18, 2020

Rocket EDX provides B2B companies with increased and centralized control of important data through automated processing and tracking, and comprehensive audit trails. Customers get faster data exchange, increased visibility into transactions, and confidence that errors haven’t been introduced by a manual data entry process.

Manufacturing 59

Manufacturing B2B Government Customer Experience 59

Info Source

FEBRUARY 20, 2023

This also includes use cases related to Customer Experience Management, primarily addressed by RPA or AI vendors. These growing input types correlate strongly with the expanding communication channels in the B2B environment, a trend that has accelerated during the pandemic.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

OpenText Information Management

JULY 16, 2024

OpenText™ Trading Grid with Aviator: Designed to simplify B2B integration tasks with generative AI, OpenText Trading Grid with Aviator , the latest edition to our family of practical AI-powered solutions, is a conversational AI-based, self-service virtual advisor for OpenText™ Trading Grid.

Cloud 78

Cloud Unstructured data Analytics IoT 78

Reltio

OCTOBER 22, 2020

shows how in demand data management technology is as a foundation for connected customer experiences. While Segment has done really well in the SMB market segments, they don’t have a track record selling to Global 2000 enterprise customers. . POV on the Customer Data Platform Market . The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59

IBM Big Data Hub

SEPTEMBER 26, 2022

It also provides a strong foundation for 360-degree views of customers , or in this case citizens rather than customers. In B2B or B2C circles, a 360-degree view of customers or citizens offers a holistic, comprehensive picture of a person based on data collected from all touch points.

B2C 52

B2C Analytics B2B Access 52

OpenText Information Management

NOVEMBER 16, 2017

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. IoT is a network of connected devices with embedded sensors othat can communicate, analyze and share data over the cloud. So far, the Retail sector has been slow to embrace IoT but it’s beginning to happen.

Retail 102

Retail IoT Communications Cloud 102

OpenText Information Management

MAY 17, 2019

OpenText™ Enterprise World has always been a best place to get detailed information and expert advice on the latest OpenText products and solutions.

Customer Experience 92

Customer Experience Content services Digital transformation B2B 92

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

Info Source

NOVEMBER 14, 2018

“Kofax RPA has eliminated 100 percent of the cost of routine B2B portal updates and eliminated costly transcription errors,” said Darren Klaum, Director, Business Systems at PITT OHIO. “By

Artificial Intelligence 40

Artificial Intelligence B2B Digital transformation Marketing 40