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Artificial Intelligence: a new frontier to customer experience

OpenText Information Management

Facing heightened competition and increasing demands from customers, many organisations are now leveraging Artificial Intelligence (AI) to stay ahead of the curve. According to the … The post Artificial Intelligence: a new frontier to customer experience appeared first on OpenText Blogs.

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Summary – “Industry in One: Financial Services”

ARMA International

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

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New York Department of Financial Services Issues Guidance Regarding Life Insurers’ Use of External Consumer Data in Underwriting

Data Matters

On January 18, 2019, the New York State Department of Financial Services (NYDFS) issued Circular Letter 2019-1 (the Circular Letter), addressing insurers’ use of external consumer data and information sources in underwriting for life insurance.

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The Role of Master Data Management in Enabling Omnichannel Connected Customer Experiences

Reltio

Our innovative customers span different industries like life sciences, financial services and insurance, healthcare, CPG, apparel, retail, travel and hospitality and high tech. I had an experience with a retailer that had two disconnected profiles for me. Jan 8, 2020. But, they all have one thing in common.

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The most valuable AI use cases for business

IBM Big Data Hub

When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? But right now, pure AI can be programmed for many tasks that require thought and intelligence , as long as that intelligence can be gathered digitally and used to train an AI system.

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How IBM is helping organizations accelerate their adoption of intelligent automation solutions

IBM Big Data Hub

As you’ve heard IBM CEO Arvind Krishna share many times, IBM is a hybrid cloud and artificial intelligence company. That technology, of course, is artificial intelligence. Ultimately, we believe the answer lies in the power of augmenting our own human intelligence.

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Customer experience examples that drive value

IBM Big Data Hub

For example, a retailer can offer a discount or free item on the customer’s birthday. For instance, a retailer might give a 10 percent discount on every purchase, reducing churn. Organizations that do not sell directly online can help customers find where their products are retailed for less.