CGI

DECEMBER 9, 2019

The 2019 CGI Client Global Insights reveals that harnessing the power of data analytics to drive real-time insights and improved personalization for new revenue streams is a top business priority for the retail and consumer services executives interviewed.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

CGI

APRIL 14, 2015

When Consumerisation and Cloud Services = Shadow IT. We have all heard the term 'Consumerisation of IT'- the specific impact that consumer-orientated technologies can have on enterprises as they are adopted by end users, often bypassing an enterprises' IT department. 53% use CRM and Customer Service tools of which 23% was shadow IT.

Cloud 40

Cloud IT Consumer Services Analytics 40

Robert's Db2

DECEMBER 30, 2016

a systems programmer or a database administrator), my advice to you is this: view your organization's application developers as your customers, and seek to excel in customer service. Why is invisibility, from an application developer's perspective, of major import when it comes to growing new application workload for a DB2 for z/OS system?

Analytics 48

Analytics Access Cloud Data structuring 48