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These additional revenues accrue to all our major brands and channels: hardware, software, businessservices and ecosystem. Aligning our data strategy to support revenue and profit was a smooth transition because our central GCDO acts as an extension of all lines of IBM’s businesses and functions.
Service bureaus that only provide basic capture services will increasingly struggle and may become acquisition targets if their customer base or assets are attractive for other vendors. Many unstructured documents are buried in file shares or repositories without relevant metadata. I refer to these files as “dark data.”
How executives and employees view the era of AI An IBM Institute for Business Value report found that more than 60% of executives say that generative AI will disrupt how their organization designs customer and employee experiences. One such example: applications can refactor COBOL code for mainframes into modular businessservice components.
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