This is the old ChiefTech blog.: Connections + Information = KM?
ChiefTech
NOVEMBER 16, 2007
In the actual paper [PDF}, the authors also put forward the suggestion that: " firms that primarily compete on quality can benefit most from emphasizing personal advice usage (and perhaps downplaying electronic document usage), while the opposite holds for firms relying on efficiency. " Picked up by Mike Gotta.
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