Self-service checkouts - love them or hate them, its all about the customer
ChiefTech
JANUARY 30, 2013
Self-service checks should deliver value to the user (e.g. cut queues, allow staff to provide other services ), rather than being primarily driven for the benefit of the organisation delivery the service (i.e. Self-service can also benefit revenue, not just operating costs. so they can reduce staff).
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