OpenText Information Management

SEPTEMBER 29, 2022

Governments throughout the world are stepping up efforts to modernize digital services to citizens. For example, in the U.S., For example, in the U.S.,

Government 62

Government Customer Experience 62

AIIM

NOVEMBER 23, 2021

Back in 2017, I called up a few of the information governance friends I’d made through the AIIM Community to better understand the challenges they were up against. Four years later, we're finally seeing this shift in governance mindsets in nearly every AIIM member organization we speak with. Better customer and supplier intelligence.

Information governance 115

Information governance Government Customer Experience Archiving 115

Collibra

DECEMBER 5, 2023

In customer service, the integration of AI, steered by the principle of trusted data, is transforming customer interactions, with AI-powered tools scaling and automating personalized engagements, marking a significant shift in the customer experience. Explore our AI governance framework.

Government 59

Government Risk Compliance Customer Experience 59

AIIM

JUNE 3, 2020

This new business environment has led to governance failures at three key pressure points: Information “entry points”. Governance Pressure Point 1 - Information “Entry Points”. Organizations that have adapted their information management strategies to the cloud and mobile need to extend their governance strategies as well.

Information governance 155

Information governance Government ROT Digital transformation 155

AIIM

OCTOBER 20, 2020

Well, what we’re going to cover today will show you that you ARE, in fact, in the business of selling when it comes to Information Governance – it’s just a slightly different model than we’re all used to. How to Sell Information Governance to the C-Suite. So, what’s all this have to do with Information Governance?

Information governance 123

Information governance Government Records Management Customer Experience 123

IG Guru

AUGUST 6, 2020

The post Data Management Systems: Catalyst to a Better Customer Experience via Data Entry Outsourced Blog appeared first on IG GURU. Check out the post here.

Customer Experience 54

Customer Experience Information governance Government 54

AIIM

APRIL 15, 2019

The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises.

Content services 80

Content services Information governance Records Management Government 80

erwin

AUGUST 28, 2020

Organizations with a solid understanding of data governance (DG) are better equipped to keep pace with the speed of modern business. In this post, the erwin Experts address: What Is Data Governance? Why Is Data Governance Important? What Is Good Data Governance? What Are the Key Benefits of Data Governance?

Government 145

Government IT Compliance Metadata 145

Data Breach Today

DECEMBER 4, 2020

Experian's David Britton on Identity Governance and Security Organizations can enhance security while maintaining a good customer experience by leveraging data for authentication, says David Britton of Experian.

Customer Experience 175

Customer Experience Security Authentication Government 175

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

Collibra

SEPTEMBER 20, 2022

Environmental, Social and Governance (ESG) is quickly becoming a boardroom and CEO level priority across industries including the energy and utilities sector. This entails enacting a robust data management strategy that includes data cataloging , governance and data quality. Volatile markets, environmental and geo-political risks.

Energy and Utilities 52

Energy and Utilities Government Cloud Customer Experience 52

erwin

FEBRUARY 28, 2019

When you think of real-time, data-driven experiences and modern applications to accomplish tasks faster and easier, your local town or city government probably doesn’t come to mind. But municipal government is starting to embrace digital transformation and therefore data governance.

Digital transformation 106

Digital transformation Government Retail Data collection 106

OpenText Information Management

JANUARY 18, 2023

House of Representatives transitions to a new set of leaders, I can reflect upon my experience going through three Administration transitions as a government employee.

Government 57

Government Customer Experience 57

Collibra

APRIL 11, 2022

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. What are data governance best practices?

Government 52

Government Communications Insurance Customer Experience 52

Collibra

MARCH 11, 2021

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Focus on the operating model.

Government 59

Government Communications Insurance Customer Experience 59

erwin

DECEMBER 13, 2018

This past year witnessed a data governance awakening – or as the Wall Street Journal called it, a “global data governance reckoning.” So what’s on the horizon for data governance in the year ahead? We’re making the following data governance predictions for 2019: Top 10 Data Governance Predictions for 2019.

Government 91

Government GDPR Artificial Intelligence Compliance 91

Collibra

MAY 26, 2021

Access to more data helps organizations stay in step with their competitors by using shared data to adjust customer experiences based on a greater amount of business data and a deeper understanding of your customers. The post Collibra and Databricks for open, governed data sharing appeared first on Collibra.

Government 59

Government Data Privacy Privacy Customer Experience 59

AIIM

FEBRUARY 19, 2019

Even in government , the “Amazon-ing” of customer experiences in the consumer realm revolutionizes what constituents expect from government services and how long they are willing to wait for it. Advertising-driven search and social platforms like Google and Facebook continue to revolutionize the news and media industries.

Customer Experience 161

Customer Experience Government Cloud IT 161

IBM Big Data Hub

MAY 8, 2024

We designed our enterprise cloud platform for even the most highly regulated industries with the unique needs of these heavily regulated sectors, such as financial services , government , healthcare and telco , in mind. The security of our client’s data is at the heart of everything we do.

Cloud 68

Cloud Customer Experience Artificial Intelligence Compliance 68

Info Source

NOVEMBER 10, 2020

INfuse Smart Connected Scanning Solution from Kodak Alaris helps government agencies more efficiently deliver citizen services. November 3, 2020 – Kodak Alaris and Nimble Information Strategies have entered into an agreement with a Canadian Provincial Government agency to streamline the way applications for citizen services are digitized.

Government 52

Government Cloud Information capture Customer Experience 52

IBM Big Data Hub

APRIL 8, 2024

This ensures a modern customer experience. Gartner has estimated that 80% of organizations fail to scale digital businesses because of outdated governance processes. Data is an asset, but to provide value, it must be organized, standardized and governed.

Government 61

Government Sales Customer Experience Compliance 61

IBM Big Data Hub

NOVEMBER 14, 2023

IBM received the highest scores among all vendors in the Market presence category and the highest ranked scores in AI-led process transformation tools, tooling for process automation and among the highest scores in the ability to meet and govern use cases criteria in the Current offering category.

Cloud 118

Cloud Customer Experience Marketing Government 118

AIIM

JANUARY 25, 2019

The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences. These are the capabilities that enable us to work smarter, decide faster, and think bigger in order to unlock the potential of truly meaningful customer engagement.

Customer Experience 81

Customer Experience Digital transformation ECM Compliance 81

Collibra

APRIL 12, 2022

As our digital world continues to turn and data relentlessly proves to be one of the most powerful resources at our fingertips, the consistent concern for privacy stakeholders remain entrenched in a single question: How can data governance be organized so that privacy operations are streamlined and help support compliance requirements? .

Data Privacy 52

Data Privacy Privacy Government Compliance 52

AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

Digital transformation 164

Digital transformation Content services Customer Experience Records Management 164

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. For large Fortune 500 companies, I’ve found it’s vital to apply an additional layer of governance and integration on top of solutions like Teams. Today’s businesses run on data. However, all this data has a big downside: content sprawl.

ECM 57

ECM Paper Government Customer Experience 57

OpenText Information Management

APRIL 2, 2019

Governments are drowning in data. Globally, artificial … The post Global governments have their eye on Artificial Intelligence appeared first on OpenText Blogs. The problem is selecting the relevant information, deriving meaningful insights from it, and using those insights to guide decision-making.

Artificial Intelligence 68

Artificial Intelligence Government Customer Experience Digital transformation 68

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. What Forrester describes as “Data Governance 2.0” goes beyond the customer-centric model and regulatory constraints.

Government 40

Government Digital transformation Customer Experience Metadata 40

Thales Cloud Protection & Licensing

MARCH 14, 2023

They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet. In a saturated market, businesses must work hard to find the sweet spot, balancing customer experience, cyber security, and compliance. How can retailers rise to meet these demands?

Privacy 71

Privacy Retail Customer Experience B2C 71

Collibra

MAY 1, 2024

Establish clear governance frameworks Implement robust data governance processes to ensure the quality, security, and compliance of your AI initiatives. Engage data engineers and data scientists in the governance process to ensure that the frameworks are practical, effective and aligned with the organization’s AI goals.

Analytics 74

Analytics Government Compliance Customer Experience 74

OpenText Information Management

NOVEMBER 13, 2017

There has been a great deal written about Citizen-centric government and the role of personalization in service delivery. Pretty much everyone agrees it requires a fundamental change to the delivery model for government agencies – from delivering services to citizens, to engaging them in the creation and consumption of those services.

Government 75

Government Customer Experience IT 75

IBM Big Data Hub

MAY 6, 2024

But as AI transforms and redefines how businesses operate and how customers interact with them, trust in technology must be built. Securing generative AI starts with governance Not knowing where to start might be the inhibitor for security action too. Advances in AI can free human capital to focus on high-value deliverables.

Security 66

Security Risk Government Compliance 66

AIIM

APRIL 21, 2023

The AIIM 2023 State of Intelligent Information Management Industry report provides an overview of how organizations leverage IIM to drive digital transformation, improve customer experience, and enhance operational efficiency. Consider information governance and interoperability when adding new systems.”

Digital transformation 104

Digital transformation Artificial Intelligence Customer Experience Records Management 104

AIIM

APRIL 19, 2022

Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience. How do you use content services in the cloud to improve customer experience, accelerate cycle times, and reduce costs? Content Services in the Cloud.

Content services 174

Content services Cloud Customer Experience Compliance 174

OpenText Information Management

APRIL 15, 2024

Innovations in OpenText™ Experience Cloud OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.

Cloud 96

Cloud Analytics Digital transformation Customer Experience 96

OpenText Information Management

APRIL 15, 2024

Innovations in OpenText™ Experience Cloud OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.

Cloud 94

Cloud Analytics Digital transformation Customer Experience 94

erwin

JUNE 14, 2019

The following three examples highlight the extent to which digital transformation is reshaping the nature of business and government and how we – as a society – interact with the world. Four main areas in retail demonstrate digital transformation, with a healthy data governance initiative driving them all. Data can tell you.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111